Define Thresholds for a Gauge Widget

Use the Thresholds page (accessed within the Gauge Widget Properties window) to define boundaries that visually alert you through color changes if Gauge Widget values cross a defined threshold. For example, set up thresholds to alert you when:

• Too many Incidents accumulate in the new Queue.
• An initial response time is too long.
• Actions/tasks required for an incident are not being completed.
• Sales figures are about to cross the goal mark.
• Customer survey ratings fall below an acceptable rating.

Threshold properties include:

• Start Range.
• Middle Range.
• End Range.
• Theme color overrides.
• Use of solid colors.

Good to know:

• On Desktop Client Dashboards, thresholds are purely visual.
• On Browser Client Dashboards, thresholds display only start and end ranges.
• When Widgets are used in Cherwell Mobile, the thresholds are used to determine if a gauge is in an alert state.
• If you want Actions to take place based on thresholds, you can define threshold-based Automation Processes. For more information, refer to the Automation Processes documentation.
• Stay within your scale (example: If min is 0 and max is 100, a threshold of 150 would be outside your scale) and take into consideration the direction of the scale (max-to-min or min-to-max).
• By default, threshold colors come from the defined Dashboard Theme; however you can override the colors and use a Web or Custom color instead.
  Note: Gauge items vary by gauge type (example: Thermometer ticks are different than speedometer ticks). Also note that the Dashboard styles (Legacy, Flat, and Chrome) affect how the colors are applied.
• Dashboard Theme colors/styles can also be overridden on a per Widget basis (see Display tab).
  Note: The Gauge Widget Properties window is accessed from within the Widget Manager when you create or edit a Gauge Widget.

To define thresholds for a Gauge Widget:

1. Create a Widget
2. In the Type drop-down, select Gauge.
3. Click the Thresholds page.
4. Enable using thresholds on the gauge:
   1. Use thresholds: Select this check box to use thresholds, and then define the ranges (following).
5. Define one or more threshold ranges/colors:
   1. Start range: Specify the low threshold. On a gradient, this starts your low zone (example: Green zone).
   2. Middle range: Specify the middle threshold. On a gradient, this is the middle of your middle zone (example: Orange zone).
   3. End range: Specify your high threshold. On a gradient, this is the highest value of your high zone (example: Red zone).
      Note: By default, threshold colors come from the defined Dashboard Theme colors; however, you can override the colors and use Web or Custom colors instead. To override the colors, select the Override theme default value check box, and then click the Color Selector button to select a different color.
   4. Use solid colors: Select this check box to show more distinct color changes, rather than a gradual gradient.

6. Select OK.