Translating Service Catalog Strings

Service Catalog strings presented to Users in the CSM Portal may come from multiple sources, so the process for translating strings involves multiple steps.

The following figure shows the types of strings in the OOTB Service Catalog. The steps explain where strings originate and how to translate them.

1. Translating the Service Name and Description

The Service Name and Description labels are populated from records in the Service Business Objects.

To translate Service name and description labels:

1. From the CSM Desktop Client or CSM Browser Client, use the culture selector to switch to the culture you want to translate labels to.

   Example: Switch to German.

2. Use a Search feature to locate a Service record.

   Example: From the Quick Search Pane, select the Service Business Object from the drop-down list, and then search for Account Management.

3. Open the record, and then manually translate values for the Name and Description Fields.
4. Repeat for each culture.

2. Translating the Service Category Name and Description

The Service category and subcategory name and description labels are populated from values in the Incident Category and Incident SubCategory Lookup Tables.

To translate Service category and subcategory name and description labels:

1. In CSM Administrator, create a Blueprint.
2. Enable localization support for the Incident Category and Incident SubCategory tables.
3. Publish the Blueprint.
4. Create a Language Pack that includes these options:
   • Scope: Lookup Table Data
   • Lookup Objects: Incident Category and Incident SubCategory.
5. Translate the Language Pack.
6. Apply the Language Pack.
7. Repeat for each culture.