Application Security CSM application security provides powerful, granular, and set-in layers to secure people, functionality, data, environment, and sharing. About Security CSM provides a default security design (complete with Security Groups, Roles, Teams/Workgroups, and system security settings). You can implement the default design (and just add users and customers, assigning them to other default Security Groups, Roles, and Team/Workgroups), edit it, or create a new security design. About Security Groups A Security Group is a collection of CSM security rights that controls access to CSM functionality and data (Business Objects/fields). About Roles A Role is a user or customer's current function/responsibility in CSM, and controls how data is presented in that person's CSM environment. About Teams and Workgroups CSM provides several default Teams and Workgroups. Use these Teams/Workgroups as-is, edit them, or create your own using the Team and Workgroup Manager. About Users A user is a service desk professional who logs in and uses CSM to manage service desk data (example: A technician, manager, designer, system administrator, etc.). About Customers A customer is an end user, either an internal employee or an external individual, who relies on CSM to initiate/fulfill a Service or Product (example: A person reporting a lost password or requesting a new phone). Implementing Security Managing Security Configuring Security Security Rights Reference View detailed information for security rights in each category. Parent topic:System Administration