Configuring Trusted Agent Features Trusted Agent can be used for LDAP connections, validation through Windows domains, importing external data, One-Step Actions, and email operations. Using Trusted Agent Server with LDAP Use your LDAP connection with Trusted Agent to authenticate users, import Directory Services users, and import Directory Service data into Business Objects. Use Trusted Agent Server with Windows Domains When integrating CSM with multiple domains, you can configure single sign-on user authentication by associating a particular Windows Domain with a Trusted Agent Group or Service. Import External Data Using Trusted Agent Use Trusted Agent to import external data into existing Business Objects. Using Trusted Agent with Email Use Trusted Agent to process CSM emails from a server on a remote network. Configure One-Step Actions for Trusted Agent One-Step™ Actions can be configured to run using Trusted Agent. This enables you to run specific Actions, such as Print and Write to a File, on remote servers and distributed systems. Parent topic:Trusted Agent Related tasks Using Trusted Agent Server with LDAP Import External Data Using Trusted Agent Using Trusted Agent with Email