Submit On Behalf Of mApp Solution Items
The Items table provides a list of items included when applying the mApp Solution and the typical merge action.
| Item Category | Item | Typical Merge Action |
|
Business Objects |
Customer, Customer - Internal, Incident (Portal Secondary) | Don't Change |
| Incident | Merge | |
| Incident Email Notifications | Import | |
| Color Palette | Cherwell Dashboards | Overwrite |
| Custom Views | Portal Default Incident View, Portal Secondary | Don't Change |
| Fields | Created By, Created By ID, Created Date Time, Enable Email Notifications, Enable Email Notifications_de-DE, Enable Email Notifications_en-US, Enable Email Notifications_es-ES, Enable Email Notifications_fr-FR, Enable Email Notifications_pt-BR, Last Modified By, Last Modified By ID, Last Modified Date Time, Requester, Requester Email, Requester ID, Requester SLA ID, Submit On Behalf Of Enable Email Notifications, Submit On Behalf Of | Import |
| Customer Display Name, Customer ID | Overwrite | |
| Forms | Incident Overview | Don't Change |
| Incident Email Notifications, On-Behalf-Of-Header, Submit On Behalf Of Selector, Submit-On-Behalf-Portal | Import | |
| Form Arrangement | Incident | Overwrite |
| Grid | IncidentEmailNotifications | Import |
| Image Definition | behalf_24 | Import |
| Indexes | Incident_CustomerID, Incident_IncidentType, Incident_OwnedByID, Incident_RecID, IncidentCreatedDT, IncidentID, IncidentIdx_ServiceCartRecID, IncidentIdx_ServiceCatalogTemplateRecID, IncidentService, IncidentStatus | Overwrite |
| PK_IncidentEmailNotifications | Import | |
| Mergeable Area | Incident Approvals | Overwrite |
| One-Step™ Actions | Remove or Change Requester, Requester-Follow-up E-mail, Set or Clear Requester, Submit On Behalf Of | Import |
| Add to Cart, Follow-up E-mail, Incident Confirmation, Resolved Confirmation, Submit | Overwrite | |
| New Submit or Add to Cart | Don't Change | |
| Relationships | Incident Links Portal Requester | Import |
| Customer Group Links Customer Status, Customer is on CAB, Customer links SLA, Customer Owns Password Reset Form, Customers have History, Customers use CIs, CustomersHaveIncidents | Don't Change | |
| Searches | My Open Portal Incidents, My Open Portal Incidents and Service Requests, Open Service Requests | Overwrite |
| Stored Expressions | Submit On Behalf Of E-Mail Recipient | Import |
| Hyperlink to Customer Portal, Hyperlink to Respond via Email | Don't Change | |
| Tabs | Additional Information, Comments, Problem, Related Device, Resolution Details | Don't Change |
| Theme | Prussian Blue | Overwrite |
| Widgets | My Open Incidents and Requests, My Open Incidents Count, My Open Requests | Don't Change |
|
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