Using Fields

Use Fields to view and provide the basic units of information (ex: Name, date, descriptions, etc.) that are relevant to a Business Object. When working with Fields, Users can:

• Provide data in Business Object Forms. For example:
  • Log an Incident
  • Create a Service Catalog
  • Log a Problem
  • Create a Configuration Item
  • Create a Change Request
  • Log a Knowledge Article
• Display a Stored Value in a Field on a Form (ex: Company Name).
• View Field values from Grids and Search Results Lists.
• Insert Fields as Tokens in One-Step Actions, Expressions, Searches, etc. that have a Business Object association.