Manage Knowledge Sources

CSM Manage Knowledge using the Knowledge Source Manager, Knowledge Mapping, and Knowledge Importing.

• Knowledge Source Manager
  • Use this tool to:
    • Create a Knowledge source.
    • Edit a Knowledge source.
    • Delete a Knowledge source.
    • Search for a Knowledge source.
    • Organize Knowledge sources.
    • Copy a Knowledge source.
    • Import/export a Knowledge source.
    • Find Knowledge source dependencies.
• Knowledge Mapping
  • Use this tool to:
    • Define general Knowledge sources.
    • Define Portal Knowledge search options.
    • Define Business Object Knowledge search options.
• Knowledge Importing
  • Use this tool to:
    • Import third-party Knowledge Articles.