About Portal Action Catalogs

Use Action Catalogs in a CSM Portal so customers can select services from a Service Catalog.

When a customer selects a hyperlink, an Action executes (example: Request Account creates an Incident record and categorizes it as a Request). The Action Catalog's theme, such as Cherwell Next, controls the fonts, colors, and block layout.

A Service Catalog is built using the Action Catalog widget, which can be used on a dashboard or as a standalone widget in the CSM Portal.