Ivanti Neurons for HR 2021.4

Ivanti Neurons for HR combines HR Case Management and HR Employee Administration. Designed around HR workflow processes and Centers of Excellence (COE), Ivanti Neurons for HR is an ideal solution for organizations needing to mature their HR operations and employee experience.


Platform version requirements: CSM 10.2.1; not compatible on platform versions earlier than CSM 10.2.1.

Content version requirements: Tested on CSM 10.2.1. Ivanti Neurons for HR may also be compatible on content versions older than CSM 10.0.0, but be sure to test it on your customized system.

Prerequisites: This solution is designed to work with the Ivanti Neurons Base .czar. See Ivanti Neurons Base Czar.

Available Languages: English, German, Spanish, French, and Portuguese


Cherwell HRSM is designed to provide a consumer‑like service experience and increase HR productivity and employee satisfaction. This is made possible through a combination of the following elements:

  • A powerfully intuitive Ivanti Neurons for HR Portal.
  • The persona-specific HR knowledge base.
  • Shared services capabilities with pre-built automated workflows designed specifically for HR service delivery.

Ivanti Neurons for HR helps customers address a technology and information gap in HR systems by supporting request, knowledge, and fulfillment workflows. Your company can resolve the majority of employee requests through the Ivanti Neurons for HR Portal.

This solution focuses on a set of best practice processes based on the Society for Human Resource Management standards.

Ivanti Neurons for HR also includes several functions supporting post-pandemic workforce considerations, such as handling returning to in-office work and managing remote employees. The Return to Work Service Catalog item requires an approval process to ensure workplace changes are vetted.

How Ivanti Neurons for HR Works

Ivanti Neurons for HR is designed to be applied to your development CSM system, where you can view and publish the solution. After evaluating and testing the solution against the development system, you can apply it to your production environment.

Apply Ivanti Neurons for HR

Follow these steps to download, apply, and configure:

Download the Ivanti Neurons for HR.zip file.

To apply the mApp Solution:

  1. Extract the mApp Solution .zip file to a location that can be accessed by CSM.
  2. Use the Apply mApp Wizard iIn CSM Administrator to apply the mApp Solution file. Select the topic that matches your version of CSM. Do not select Finish yet.
  3. When you reach the Final Options window, select Open a Blueprint so that I can preview the changes, and then select Finish.
  4. Save the Blueprint.

Revision History

mApp Version Platform Version Requirements Content Version Requirements Prerequisites Version/Release Notes
2021.4 10.2.1 10.2.1 None
  • Updated look and feel of Specifics forms.
  • You can now filter Service Catalog options in the HR Self-Service Portal using checkboxes.
2021.3 10.2.1 10.2.1 None