Changing status in JIRA

Using a One-Step Action in CSM, you can change the status of an Incident or Problem in JIRA.

To change the status of an Incident or Problem in JIRA:

Only available if you are using the Change Status feature.

1. In the CSM Desktop Client, select the Change JIRA Status link or button. If this button is not available, select Get JIRA Status first.
2. Select the status you want to change the Incident or Problem to.
3. Select OK.
   When the One-Step Action has finished running successfully, you see a confirmation message that the status in JIRA has been changed. A Journal note is created with details of the JIRA interaction, successful or unsuccessful. The Incident or Problem is updated to show the new JIRA status.