Changing status in JIRA
Using a One-Step Action in CSM, you can change the status of an Incident or Problem in JIRA.
To change the status of an Incident or Problem in JIRA:
Only available if you are using the Change Status feature.
- In the CSM Desktop Client, select the Change JIRA Status link or button. If this button is not available, select Get JIRA Status first.
- Select the status you want to change the Incident or Problem to.
- Select OK.
When the One-Step Action has finished running successfully, you see a confirmation message that the status in JIRA has been changed. A Journal note is created with details of the JIRA interaction, successful or unsuccessful. The Incident or Problem is updated to show the new JIRA status.