Create a Category and Subcategory for Cloud Applications

Create a category and subcategory for virtual machines so that Users can specify the type of support required when Customers make Service Requests for cloud applications.

Apply the Cisco CloudCenter™ mApp® Solution using the Apply mApp Solution wizard and publish the resulting Blueprint, then complete the required configuration procedures in CSM Administrator.

  1. From the CSM Browser Client, click the Quick Search control, then select Service.
  2. Leave the search box empty, then click the search button.
    A list of services appears.
  3. Select Cloud Services.
    The Service Form opens.
  4. In the Form Arrangement, select the Categories tab.
  5. Click New Incident Category.
  6. Complete the Category fields:
    • For Incident Category, type Cloud Applications.
    • For Specifics Name, type Specifics - VM.
    • Verify that the Visible in Portal checkbox is checked.
    • For Image, click Choose Image > Global > Integrations > CloudCenter, then select the Cloud Service Catalog image.
  7. In the Form Arrangement, select the Subcategories tab.
  8. Click New Incident Subcategory.
  9. Complete the Subcategory fields:
    • For Service, verify that Cloud Services is selected.
    • For Category, select Cloud Applications.
    • For Subcategory, type Request an Application.
    • Optionally provide a description.
    • For Specifics Name, select Specifics - VM.
    • Verify that the Visible in Portal checkbox is checked.
    • Optionally, check the box for Approval Required.

      Remember: You can add the Approval Required checkbox during configuration in CSM Administrator. Refer to Add the Cisco CloudCenter™ Form Control to the Incident Subcategory Form for details.

  10. Click Save.

    If you plan to use a translated version of the mApp Solution, translate the Category and Subcategory to the target language before using the mApp Solution in that language. Refer to Translating Service Catalog Strings for details.