Post a Comment in JIRA

Post comments in JIRA directly from CSM using the JIRA v2.0 mApp Solution.

To post a comment in JIRA:

Only available for Incidents and Problems that are posted to JIRA.

  1. In the CSM Desktop Client, select the Post Comment or Post Admin Comment link or button.
  2. Enter the comment in the pop-up window and select OK.
    When the One-Step Action has finished running successfully, you see a confirmation message that your comment was posted. A Journal note is created with details of the JIRA interaction, successful or unsuccessful.
  3. When you view the issue in JIRA, you see the comments in the Comment section of the issue. If you posted an Admin comment, only Administrators can see the comment and it is noted in JIRA that it is an Admin comment.