Problem Reports

CSM provides numerous OOTB Problem Reports. Notable Problem Reports include:

Report	Description	Association	Saved Search
Problem Impact Metrics	Lists all Problems (including details) and highlights the number of Incidents linked to each Problem.	Problem	All Problems
Problem Metrics	Bar charts show the number of Problems (including details) by status, Service, impact, and category.	Problem	All Problems
Problem Summary	Bar chart shows the number of open and resolved Problems logged each quarter.	Problem	All Problems
Problem Trends	Line charts show the number of Problems each month by Service and impact.	Problem	All Problems
Problems by Category	Bar chart shows the number of Problems by category. Below the chart is a list of Problem details.	Problem	All Problems
Problems by Impact	Bar chart shows the number of Problems by impact. Below the chart is a list of Problem details.	Problem	All Problems.
Problems by Service	Bar chart shows the number of Problems by Service. Below the chart is a list of Problem details.	Problem	All Problems
Problems Linked with Incidents	Lists Problems (including details) that have linked Incidents.	Problem	All Problems
Top 10 Problems	Bar chart displays the top ten Problems based on how many Incidents are associated with each Problem ID.	Problem	All Problems
Top 10 Problems by Category	Bar charts display the top ten Problems (by category) based on how many Incidents are associated with each Problem ID.	Problem	All Problems