About Reporting

Reports are created using the Cherwell Report Writer™, which is available through the Report Wizard.

Reports are modified using the Report Designer, and typically run through the Report Manager.

Reports can also be run using a command-driven widget on a dashboard or using a One-Step Action.

Report examples include:

  • My open Incidents by category
  • Past month Incidents by priority
  • Past year service trends

The following report shows the duration of Incidents occurring over the past year, sorted by priority, and displayed in descending order as color-coded alert bars.

Example OOTB Report