Service Cart Dashboards

CSM provides the Service Cart and My Service Orders Dashboards for Customers to manage and view their Service Orders in the OOTB IT Portal.

The My Service Cart Dashboard displays Service Orders that have been created but not yet submitted for a technician to address in a Grid. Customers can cancel the order (by clicking the Cancel Order button) or submit the order (by clicking the Submit Order button).

Once a Customer submits a Service Order, they can monitor the status of their Service Requests on the My Service Orders Dashboard, as well as past Service Orders.

Service Request metrics are also available on other Dashboards, including Requests, Global IT, and Executive.

Table:  My Service Cart Dashboard Widgets

Item	Description	Widget Type	Widget Name	Widget Uses:
Services Ordered	List of all Service Requests saved but not yet submitted in the Service Cart	Search Results List	Service Cart Item Grid	Custom Query: Incident.Service Cart ID equals Service Cart ID Stored Value and Incident.Withdraw is not equal to True.
Continue Shopping	Runs the Service Catalog Action to return the User to the Service Catalog.	Button (Action) Widget	Continue Shopping	Service Catalog Action
Cancel Order	Runs the Cancel Service Cart Order Action to cancel the order.	Button (Action) Widget	Cancel Service Cart Order	Cancel Service Cart Order Action
Submit Order	Runs the Submit Service Cart Order Action to submit the order.	Button (Action) Widget	Submit Service Cart Order	Submit Service Cart Order Action

Table:  My Service Orders Dashboard Widgets

Item	Description	Widget Type	Widget Name	Widget Uses:
Filter	Filters data in the Search Results Grid.	Filter	Service Order Status	Filter by Lookup Table
Services to be Delivered	List of all Service Requests that have been submitted and are currently open.	Search Results List	My Open Service Orders	My Open Service Order Items Saved Search
My Order History	List of all Service Requests that have been submitted and closed.	Search Results List	My Service Order History	My Closed Service Order Items Saved Search