SLA Forms

Manage SLA forms in CSM Administrator through the SLA Business Object. The SLA form displays when you create a new (or modify an existing) SLA in the CSM Desktop Client or CSM Browser Client.

These SLA forms are available OOTB:

  • Edit
  • Preview
  • SLA
  • SLA Overview
  • SLA Summary

To manage SLA forms:

  1. In CSM Administrator, select Create a New Blueprint.
  2. Select the SLA Business Object, and then select Edit Form.
  3. Under SLA forms, select the form you wish to manage.
  4. Make any necessary changes.
  5. Save the form and publish the Blueprint.