Change Automation Processes

CSM provides the following Change Automation Processes.

Name	Description
Notify Requester of Status Change	When the Status Field of a Change Request changes, the process initiates the Send Status Change E-mail One-Step™ Action, which sends an email notification of the status change to the requester of a Change Request.
Notify Change Team of Assignment	When the Owned By Team Field of a Change Request changes, the process initiates the Notify Owned By Team via E-mail One-Step Action, which sends a notification email to members of the Team that owns the Change Request.
Notify Change Owner of Assignment	When the Owned By Field of a Change Request is changed, the process initiates the Notify Owned By via E-mail One-Step Action, which sends a notification email to the new owner.
Change Approval Notifications	When an Approval is added to a Change Request, the process initiates the Send E-Mail One-Step Action, which sends a notification email to members of the CAB.
Change - Escalate 4 Hours after End Date	Waits four hours after the Scheduled End Date. If the time limit passes, the process initiates the Escalate Change 4 Hours After End Date One-Step Action, which sends an email to the Change Request owner requesting that they update the record.
Change - Notify Problem Owner	Waits until a Change Request that is linked to a Problem is closed, then initiates the Notify Problem Owner Change is Closed One-Step Action, which sends a notification email to the Problem owner.