Incident Saved Searches
CSM provides numerous Incident saved searches to reuse for common criteria.
For more information, see About Saved Searches.
|Saved Search||Returns||Association||Executed From|
|All Incidents||All Incidents and Requests.||Incident||Search Manager, Widgets|
|Closed on 1st Call (Incidents and Requests)||Incidents and Requests closed on the first call.||Incident||Search Manager, Widgets|
|Incidents by Priority||Incidents with a user-selected Priority.||Incident||Search Manager|
|Incidents Linked to Problem||Open Incidents that are linked to a Problem.||Incident||Search Manager, Widgets|
|My Open Incidents||Open Incidents owned by me (current user).||Incident||Search Manager, Reports|
|My Open Incidents and Requests||Open Incidents and Requests owned by me (current user).||Incident||Search Manager, Widgets|
|My Teams Open Incidents||Open Incidents owned by one of my (current user) teams.||Incident||Search Manager|
|Open Incidents and Requests||Open Incidents and Requests.||Incident||Search Manager, Widgets|
|VIP Open Tickets||Open Incidents and Requests that are initiated by a VIP customer.||Incident||Search Manager, Metrics, Widgets|
|VIP Tickets||All VIP Incidents and Requests.||Incident||Search Manager|