Business Hours Good to Know

Use these tips for helpful information on Business Hours.

  • There are several ways to view Business Hours in CSM.
  • Pin items to a Pinboard (in the Manager) and MRU list (in the CSM Desktop Client menu bar) to make them easily accessible in CSM. For more information, see Pin a CSM Item and CSMDesktop Client Menu Bar.
  • When you create new Business Hours, you must update the Created During What Business Hours Expression to reflect the new hours. If Business Hours overlap, move the preferred hours above the other hours in the list.
  • Security rights control access to CSM functionality and are configured in the Security Group Manager in CSM Administrator (Security > Edit Security Groups). For more information, see Security rights or Configure Business Hours Security Rights.