Configure a Slack Workspace for the Related Items Pane
Before you configure the CSM, you must configure your Slack workspace.integration in
This task is part of a larger workflow: Configure Slack for the Related Items Pane.
To configure Slack for the integration:
- Verify that you have administrative rights to the Slack workspace.
- Create a Slack application.
- Grant the following permissions (scopes) to the bot user:
- Copy the Bot User OAuth Access Token. You'll add this to CSM.
See Configure Third-party Chat Integration Settings for Slack.