Configure Skip Item Rules for an Email Monitor
Skip Item Rules are defined criteria that determine which emails from a monitored account are discarded (and not processed). For example, anything identified by a spam filter can be thrown out automatically.
Also, specify recipient addresses so that items such as global company announcements can be ignored (and Incidents are not created from them).
Skip Certain Items is always the first in the list of Monitor Items, and it cannot be deleted. If any of the Skip Item Rules is true (example: If the text "[SPAM]" is found in the subject), then the email message is not processed further through the list of Monitor Items. The email message itself is processed according the account-specific settings for the monitored email account (see the general settings for an Email Monitor).
Define Skip Item Rules for an Outlook Integration Configuration.
To define Skip Item Rules:
- Open the E-mail and Event Monitor.
- Select the Create New button .
The Email Event Monitor window opens.
- On the Monitors page, select Skip Certain Items..., and then select Edit.
The Skip Item Rules window opens.
- Add new, delete existing, or reorder Skip Item Rules.
- Define criteria for the Skip Item Rules (when adding a new item):
|Word/phrase||Provide the text to search for incoming emails.|
|Appears In||Select which part of incoming emails you want CSM to search for the specified word/phrase (example: Subject).|
|Anywhere||Select this radio button to have CSM search anywhere in the Appears In location for the specified word/phrase.|
|Begins with||Select this radio button to have CSM search the beginning of the Appears In location for the specified word/phrase.|
|Ends with||Select this radio button to have CSM search the end of the Appears In location for the specified word/phrase.|