Define Skip Item Rules for an Outlook Integration Configuration
Skip Item Rules are defined criteria that determine which emails from a monitored account are discarded (and not processed). For example, anything identified by a spam filter can be thrown out automatically.
Also, specify recipient addresses so that items such as global company announcements can be ignored (and Incidents are not created from them). The discarded emails are not automatically linked to Business Objects.
Users can define Skip Item Rules for an Email Monitor.
To define Skip Item Rules:
|Word/phrase||Provide the text to search for incoming emails.|
|Appears In||Select which part of incoming emails you want CSM to search for the specified word/phrase (example: Subject).|
|Anywhere||Select this radio button to have CSM search anywhere in the Appears In location for the specified word/phrase.|
|Begins with||Select this radio button to have CSM search the beginning of the Appears In location for the specified word/phrase.|
|Ends with||Select this radio button to have CSM search the end of the Appears In location for the specified word/phrase.|