Define an Execute a Command Action

Use the Execute Command Action to execute a built-in system command, run a Report or Saved Search, or open a Calendar, Dashboard, or Visualization.

For example, launch a Visualization of impacted Configuration Items from an Incident record.

Best Practices for Execute a Command Actions

Commands may alter the user interface separately from other Actions and therefore may not work as expected in some cases. For example, Actions may run separately from the visible Business Object. For best results, use one of the following approaches:

  • Use Execute a Command Actions as a standalone One-Step Action.
  • Place Execute a Command Actions at the end of a One-Step Action.

Defining an Execute a Command Action

To define an Execute a Command Action for a One-Step™ Action:

  1. Open the One-Step Editor.
  2. Add an Execute a Command Action to the Designer Board.
  3. Define general properties for the Execute a Command Action:
    Option Description
    Name Provide a display name for the Action (this is how the Action is identified within the One-Step Action).
    Specific Command Use a specific command for the Action to execute. Then click the Ellipses button to open the Action Manager and select a command, Calendar, Dashboard, Saved Search, Visualization, etc.
    Command from Field Use a Field from the active Business Object or related Business Objects that holds a command for the Action to execute. Click the Selector button to open the Token menu and select a Field. This option is only available if the One-Step Action has a Business Object association.
  4. Define the Annotations for a One-Step Action.
  5. Click Save.