Queues Good to Know

Use Queues good to know for useful information.

  • A Queue is typically identified by the Queue icon Queue Icon (Small).
  • Each Queue can only hold a single type of record (example: Incident, Problem, Change).
  • Queues behave a bit differently in the CSM Browser Client.
  • Security rights control access to CSM functionality and are configured in the Security Group Manager in CSM Administrator (Security > Edit Security Groups).