Define Trusted Agents Properties for Directory Services

Use the Trusted Agents page to assign the Active Directory connection to a Trusted Agents Group. This scenario is used to scale out Trusted Agents for request routing.

To assign service groups to a connection, you must first:

1. Configure Trusted Agents.
2. Connect to the Trusted Agents Hub from CSM Administrator.
3. Configure Trusted Agents Service Groups.

For more information, see Scaling Trusted Agents for Request Routing.

To define Trusted Agents properties:

1. Open the Map LDAP Object window.
2. Select the Trusted Agents page.
3. Select the Use Trusted Agents check box.
4. Select one of these options:
   • Any Trusted Agent Group: Allows any group to handle requests for this Active Directory connection.
   • Trusted Agent Group: A specific group to handle requests for this Active Directory connection.