Third-party Chat Integration Security Rights

Third-party chat integration rights are granted from the Category drop-down on the Rights tab (CSM Administrator > Security > Edit Security Groups.

Right Description (when selected Check Box) Grant to:
Can manage chat settings? Allow: Allows users to edit chat configuration settings in CSM Administrator. System administrators.
Chat conversations?
  • View: Allows users to view existing chat conversations.
  • Add: Allows users to add existing chat conversations.
Users who will participate in existing chat conversations.
Create new chat? Allow: Allows users to create a new chat conversation or channel and add other users to the conversation. Users who will create new chat conversations.
Store chat history? Allow: Allows users to store conversations in Business Object records. Users who participate in chat conversations.