Configure Global Rich Text Settings

Use Rich Text settings to determine how images are stored and shown in Rich Text fields, set size limits, and use a default custom font. Global Rich Text settings are configured in CSM Administrator > System Settings > Rich Text.

Setting Description
Image Format Select either JPEG or PNG. Images not in a default format are converted to the image format you select.
Form Images Are Displayed As

Determines how embedded images are shown in Rich Text fields:

  • No Image Support (no image is shown).
  • Small Thumbnails
  • Medium Thumbnails (default).
  • Large Thumbnails
  • Full Images
Zoomed Images Are Displayed As Select an option to determine how embedded images in Rich Text fields are shown in the Rich Text Zoom window:
  • No Image Support (no image is shown).
  • Small Thumbnails
  • Medium Thumbnails
  • Large Thumbnails
  • Full Images (default).
Size limits
  • Maximum size per image (default is 500 kilobytes)

    If the image size exceeds the maximum size, the image will automatically be resized to fit within the maximum size limits.

  • Maximum total size for images (default is 3 megabytes)

    If the total image size exceeds the maximum size, the images will automatically be resized to fit within the maximum size limits.

Custom Default Font

Select the Ellipses button to open the Font window. Select a default font, style, and size.

The Rich Text Editor uses a default font based on the following settings, shown in priority order:

  • Field properties for a specific field in a Business Object (example: Resolution fields in Problems).
  • Default font selected in the Global Rich Text settings.
  • Default theme form control font.
  • CSM global system font (not configurable).