About Rich Text
Use Rich Text in the following areas:
- Large text Fields in Business Object Records (example: Description field in an Incident) and Journals: Provide and format text and insert images into Fields using Rich Text options in the Desktop Client, Browser Client, or Portal.
- Knowledge Articles: Create or import Knowledge Articles with embedded screenshots, numbered lists, and other Rich Text formatting.
- One-Step Actions: Embed Rich Text Fields in One-Step Actions.
- E-mail Messages: Use the E-mail and Event Monitor and Outlook Integration Manager to automatically import Rich Text from e-mails into Rich Text-enabled Fields in CSM Business Objects.