Enable the System Event Processing Service

The System Event Processing Service is used primarily for webhooks and must be manually enabled before incoming events can be processed. The other services used for webhooks (Cherwell Service Host and Cherwell Message Queue Service) are typically enabled for most CSM systems, but you should verify this.

To enable the System Event Processing Service:

  1. Log in to a CSM server instance.
  2. Search for or navigate to the Cherwell Server Manager.
  3. From the Server drop-down list, select Cherwell Service Host.
  4. Select the Configure button in the top section.
  5. Select the Advanced Settings button.
  6. Select the System Event Processing Service check box.
  7. Select OK.
  8. When you are prompted to restart the server, select Yes.