Ivanti Neurons Authentication
As an Ivanti Neurons customer you can choose how your members are to authenticate with the Ivanti Neurons Platform. By default a new tenant is configured for username and password authentication.
On initial sign up to the Ivanti Neurons Platform, once you have accepted the End User License Agreement, you are presented with the option to increase the security of your tenant by enabling an additional authentication method. You have the option to do it immediately, or at a later date. Once selected to Do It Now, the Authentication page provides you with two methods to choose from; External Authentication (SSO) and Ivanti Neurons Multi-Factor Authentication (MFA). See the relevant section for details on how to proceed with your preferred method.
External Authentication (SSO) and Ivanti Neurons Multi-Factor Authentication (MFA) are mutually exclusive. If you are using an external authentication provider, you should leverage the MFA provided by that solution.
External Authentication (SSO)
Leverage single sign-on (SSO) which offers enhanced control over account security and policies, and alignment with other applications in use, such as Office 365, which makes for a more consistent user experience.
You currently have the option of selecting Entra ID as the external authentication provider. This is a good choice if you want to centralize the end user log on experience, reduce the occurrence of password related calls to the help desk, and have granular controls over policies and audit trails. Multi-Factor Authentication can be used when provided by Entra ID.
Ivanti Neurons Multi-Factor Authentication (MFA)
If you cannot use Entra ID authentication we recommend leveraging Ivanti Neurons Multi-Factor Authentication (MFA) to improve the security of the initial username and password based authentication, this gives an extra layer of protection by requiring an end user to use a security authenticator app on a mobile device to authenticate with the platform.
Session Timeout
To add a further level of security, the Ivanti Neurons session is configured to time out after 30 minutes of inactivity. The timeout period can be increased or decreased.
- Navigate to Admin > Authentication.
- In the Session Timeout section, select Configure.
- From the Session Timeout drop-down, select the required period of inactivity after which a user will automatically be logged out.
You can select in increments of minutes: 5, 15, 30, or 60, or hours: 4 or 8.
Anything more than 30 minutes is not recommended as it lowers the level of security.
Support Invitation to Ivanti Neurons
You can invite an external support technician to temporarily access your tenant. Toggle On to enable this feature.
Once the feature is enabled go to Admin > Access Control where a Support Users tab will display. You can use this tab to create and send the invitation to Support Users.
Learn more about Support Users.