External Authentication (SSO)
External Authentication (SSO) enables you to leverage your corporate credentials to have a single sign-on to the Ivanti Neurons Platform. Utilizing your existing external authentication provider offers enhanced control over account security and policies, and alignment with other applications in use, which makes for a more consistent user experience.
Configure External Authentication
Configuring an external authenticator provider can be done at the time of initial Ivanti Neurons sign-up, or you can go back to set it up at a later date:
- From your Ivanti Neurons Welcome email, click the link to create a password.
- Once on the Ivanti Neurons password page, create a password, sign in and click through to accept the EULA.
- Sign in with your username and password, you are now given the option to configure and enable an advanced authentication method.
Select Yes, Do It Now to continue with the set up.
Alternatively, you can opt for No, Do It Later. You can set up an external authenticator anytime in Ivanti Neurons Platform >Admin> Authentication .
The steps required to configure external authentication will depend on the provider you are using. Ivanti Neurons currently supports the following authentication providers:
Delete External Authentication Provider
Deleting an external authenticator provider will mean that all members on the tenant will revert back to using their Ivanti Neurons Platform account username and password.
Delete Entra ID External Provider
If Entra ID is being used as the external authentication provider then the admin will be logged in to Ivanti Neurons with their Entra ID credentials and their Ivanti Neurons Platform account will be disabled. Likewise, all other members will also have converted to use their Entra ID accounts, as part of the removal process their Ivanti Neurons Platform account will need to be reinstated.
- In Ivanti Neurons Platform navigate to Setup > Authentication.
- Click Actions and select Delete authentication method.
The Delete External Authentication (SSO) dialog displays. - Click Sign Out & Re-authenticate.
You are unable to remove Entra ID external authentication until the admin has successfully logged in with their Ivanti Neurons Platform account. This prevents the admin from locking themselves out. Selecting Sign Out & Re-authenticate logs the member out of their Entra ID account, and enables their Ivanti Neurons Platform account, so when they sign in again they will have the option to login with their Ivanti Neurons Platform credentials. - Once logged out, navigate back to the Ivanti Neurons sign in page.
- Click Forgot your password? and follow the reset password process.
During the conversion process to use Entra ID all passwords for Ivanti Neurons Platform accounts were deleted so that the accounts can no longer be used. The admin has to select Forgot your password to set their password up again. Once they have done this they can log into Ivanti Neurons with their Ivanti Neurons login credentials. - Once logged in with the Ivanti Neurons account, navigate back to Setup > Authentication.
- Click Actions and select Delete authentication method.
The Delete External Authentication (SSO) dialog displays. - Click Delete Authentication Method to remove the Entra ID External Provider from the tenant.
All other members on the tenant will have to follow the same password reset process to continue using Ivanti Neurons.