Configuring ServiceNow

This topic walks you through configuring ServiceNow to streamline approval workflows and track audits of these requests. This enables you to automatically trigger actions, update records, and sync request data on specified time intervals. In addition to ServiceNow authentication, Ivanti Neurons App Control supports other providers for authentication, as long as they support OpenID Connect (OIDC).

Configure ServiceNow for Policy Change Requests

1. Navigate to App control > Configurations.
2. Select a configuration from the list and click Edit Draft.
   Alternatively, click Create Configuration option to configure ServiceNow when you setup new configurations. Refer Configuration Rules.
3. Go to Settings > Advanced Settings > Policy Change Request Settings.
4. Select the Enable Policy Change Request checkbox to enable the feature and ServiceNow configuration settings.
   Use the following options to configure the policy change request:
• Enable Policy Change Request desktop icon
  Select this checkbox to enable a desktop icon to launch the Request Policy Change app to initiate the policy change requests. You can edit the text below to change the desktop icon name based on your organizational requirements.
• Enable Policy Change Request context menu
  Select this checkbox to enable an option in the context menu for desktop icons. This enables you to right-click a desktop app icon and select Request access privileges for this application option to raise a policy change request using the Request Policy Change app. You can edit the text below to change the option's name on the context menu.
• Enable Access Denied message box link
  Select this checkbox to enable link to the request for a policy change request on the App Control dialogue box when endpoints try to access denied apps. You can edit the text below to update link's label.
• Polling interval in minutes
  Specifies the frequency at which the Neurons App Control and ServiceNow sync to fetch the state of the approval requests. You can specify a time (in minutes).
• ServiceNow credentials
  Select a saved ServiceNow credentials from the drop-down for authentication. The drop-down only displays the saved credentials. To add a new credential, refer Credentials.

• ServiceNow URL
  Specifies the URL of the customer tenant in ServiceNow.

• ServiceNow Catalog
  Click Select catalog to choose a catalog from the ServiceNow platform to raise the requests. This is an App Control specific catalog that should have been created earlier. For more information on creating ServiceNow catalog, refer to Creating ServiceNow Catalogs.
  
• Authentication Type
  • ServiceNow authentication: Select this option to use the ServiceNow authentication type.
    For more information, see Authenticating with ServiceNow.
  • External authentication (SSO): Select this option to use other SSO provider.
    For more information, see Authenticating with ServiceNow using SSO.
• ServiceNow authentication:
  

  Available when the Authentication Type is set to ServiceNow authentication.

  • Client ID: Specifies the client ID of the ServiceNow portal for authentication.
  • Client Secret: Specifies the client secret of the ServiceNow portal for authentication.
• External authentication (SSO)
  

  Available when the Authentication Type is set to External authentication.

  • Client ID: Specifies the client ID of the SSO provider for authentication.

  • Authorization URL: Specifies the authentication URL for the SSO provider for authentication.

  • Callback URL: Specifies the redirect URL after a successful authentication.

  • Token URL: Specifies the token URL for authorization server to exchange access token for authorization.

5. Click Save & Publish to save the configuration.