Connecting Software Insights to Ivanti Neurons for ITSM

Before you can log a reclamation ticket (Incident) in Ivanti Neurons for ITSM from the Software Insights component of Ivanti Neurons for Spend Intelligence (see Software Insights), you need to configure the connection between Software Insights and Ivanti Neurons for ITSM using the Software Configuration page.

To connect Software Insights to Ivanti Neurons for ITSM:

  1. In Ivanti Neurons, create a connector to your Ivanti Neurons for ITSM system.
    For more information, see Ivanti Neurons for ITSM connector.
  2. Click Configuration > Ivanti Neurons for ITSM in the Spend Intelligence navigation bar.
    The Ivanti Neurons for ITSM configuration page appears.
  3. Set the toggle to Enabled.
    The fields on the page become editable.
  4. In the Connector drop-down, select the Connector name that you specified when you set up your Service Manager (Ivanti Neurons for ITSM) connector.
    If your Ivanti Neurons for ITSM system is on-premise, the read-only Agent Id field reports the Agent ID for your on-premise system; if your Ivanti Neurons for ITSM system is cloud-based, this field is blank.
  5. In the remaining fields, enter the values that you want to appear in the corresponding fields in the ITSM incident, (see below). Mandatory fields are marked with a red *.

Some of these fields in Ivanti Neurons for ITSM accept only certain specific values, and other fields in your ITSM system may have been made mandatory. Make sure you enter only valid values in these fields and specify values for all mandatory fields either on this page or in Ivanti Neurons for ITSM. Refer to your ITSM implementation to determine these values.

  1. Click Save.
    The configuration is saved. You can Restore Defaults if required.

Using variables

You can use variables in {curly brackets} in the Summary and Description fields to include values from Software Insight in the ITSM incident. The variables available are:

  • {Version}
  • {Edition}
  • {Product}
  • {Vendor}
  • {DeviceName}