Refreshing and Viewing Campaign Information

Refreshing Campaign Information

From the Constant Contact screen, you can click the refresh icon to download new campaigns and to update summary information (but not the History) for the number of Campaigns selected in the Show: drop-down, starting with the most recent.

From the list of campaign links, double-click one to download an activity summary that displays additional details, such as:

■ Email Statistics: The number of emails sent, opened/not opened, clicked, forwarded, bounced, and unsubscribed from.

■ Email Campaign: The run date, status, sending type, number of emails sent as part of campaign, and a link to the campaign.

■ Click-through Statistics: The links sent within each email, number of unique click throughs, and percentage of click-through distributions.

IMPORTANT: Do not refresh or download activity for a Constant Contact Campaign from multiple time zones, as this will create duplicate History records.

Viewing Campaign Information for a Contact

You can select a Contact, then select the History tab to see a list of all campaigns sent to the Contact.

The Results column indicates the latest status of the email as a 3-letter code. The following table shows a list of codes:

Code	Action The Automated Process action is the activity performed when triggered.
SNT	Sent: A campaign email was sent.
BNC	Bounce: A campaign email bounced and was not received.
OPN	Open: A campaign email was opened.
CLK	Click: A link within the email was clicked.
OUT	Opt-Out: The recipient unsubscribed from receiving any further e-mails. If so, Constant Contact will not send e-mails to this contact in the future, even if their name appears on another campaign list.
FWD	Forward: The recipient forwarded the email using the Forward to a Friend functionality.

A campaign may have multiple actions associated with it that are listed under the Results column. For example: if a contact was sent the email, opened it and clicked a link, opened it, then opened it again and forwarded it, each action is recorded as a separate line. So, you may see the campaign listed multiple times with a different code for the result.

About the Preview Pane

Select a record from the History list to see details about the campaign activity in the Preview pane, including which email address (Additional Contact An individual associated with the primary contact, such as an administrative assistant. GoldMine stores this information in the Contacts tab of the primary contact’s record., or other associated email addresses) received this campaign. The listed email address links the campaign activity to this Contact. This happens whether the email address is a Primary or secondary email, or if the email address is listed under Additional Contact.

IMPORTANT: In order for Constant Contact information to link to a single contact, and to work reliably and predictably, it is recommended that you do not allow a duplicate email address. For more information see Duplicate Warnings and Duplicate E-mail Addresses.

Code: displays CCE (for Constant Contact Email). Use CCE to filter History for all Constant Contact-related activities.

Notes: displays the hyperlinks that were clicked by the Contact as part of the campaign.