Knowledge Base
The Knowledge Base provides a resource for maintaining any type of information useful to an organization or an individual. It can provide easily accessible storage for graphics, multimedia files, and/or program applications. This information can then be linked to a Contact Record
Standard unit of information in GoldMine that incorporates information, such as: name, company, phone, and address. It serves as the basis for all scheduled work, and acts as the central link between GoldMine’s Calendar and History by maintaining all past and pending events, related to the individual contact records in the GoldMine database. (displays the record whenever you access that topic).
The Knowledge Base consists of the Knowledge Base, and the Personal Base Information useful to an individual user that only the logged-in user can view and update.. Configure them to present newly added information to the user, control user reading and updating privileges, and search for specific entries based on user-defined criteria. Topic pages are arranged in outline format. Locate information by navigating through different sections, conducting a search, or opening a linked file.
NOTE: Users with Master Rights can set up user access to the Knowledge Base; each connected user can set up information in his or her Personal Base.
TIP: Knowledge Base material is stored in the InfoMine table.
Select from the following topics to learn more about managing Knowledge Base.
