Creating Knowledge Base Books, Folders, and Topics

Organize information in the either Knowledge Base or Personal Base Information useful to an individual user that only the logged-in user can view and update. by creating high level books, internal folders, and pages to address individual topics.

Use the following procedure to create or Knowledge Base material.

1.

Select Go To>>Knowledge Base, or select Knowledge Base from the main navigation panel. The Knowledge Base window opens.

2.

To create a Book, click the New Book toolbar icon. See Knowledge Base Toolbar.

The <new book> appears in the left pane.

3.

Type a name and press Enter.

4.

Click in the right pane to add HTML HyperText Markup Language. The authoring language used to define the structure and layout of a Web document by using a variety of tags and attributes. text or click the Attach a file toolbar icon to add an attachment.

TIP: Adding text or attachments at the book level is possible but will interfere with a book level Table of Contents. Adding a TOC replaces the text on the book, folder, or topic.

5.

To add a Folder, highlight the book to add the folder to and click the New Folder toolbar icon. See Knowledge Base Toolbar.

○ The <new folder> appears under the selected book.

○ Type the name of the folder.

○ Click in the right pane to add HTML text or click the Attach a file toolbar icon to add an attachment. See Adding HTML Text to Knowledge Base Topics.

6.

To add a Topic Page, highlight the book or the folder to add the topic to, and click the New Topic Page toolbar icon. See Knowledge Base Toolbar.

○ The <new page> appears under the selected book or folder.

○ Type the name of the topic.

○ Click in the right pane to add HTML text or click the Attach a file toolbar icon to add an attachment.