Recover Password Key

A administrator can recover a password encryption key for a user that has access to the client and the encrypted storage medium.


You must complete the following actions before recovering a password encryption key:

  • Generate a Medium Encrypted by user report using the predefined template in the Log Explorer module.
  • From the Medium Encrypted by user report, verify the hash number provided by the user from the client Recover Password dialog is an exact match.
  • Request the Encrypted Medium ID and Security Code values from the user that are shown in the client Recover Password dialog.

You can use the Password Recovery Wizard to generate a user passphrase that a user can use with the client to generate a new password for an encrypted removable storage device.

  1. In the Management Console, select Tools > Password Recovery wizard.
    The Password Recovery Wizard dialog opens.
  2. Enter the 32-character alphanumeric value provided by the user in the Encrypted Medium ID field.
  3. Enter the 44-character alphanumeric value provided by the user in the Security Code field.
  4. Click Next.

    Tip: If any of the values are entered incorrectly, you will receive an error message. Re-enter the values and click Next again.

    The Password Recovery Wizard generates a 52-character alphanumeric passphrase, the device description, and the user name.

  5. Communicate the Passphrase to the user.
  6. Click Finish.
    The user can enter the passphrase in the client Recover Password dialog and create a new password to decrypt the encrypted storage medium.

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