Request Password Recovery

You can request an administrator to recover a lost or forgotten password for an encrypted device.


You must contact an administrator to request a password recovery key.

You can use Windows Explorer on the client to create a password recovery key request for an encrypted removable storage device.

  1. Attach the device to your computer.
  2. Using Windows Explorer, right-click the name of the encrypted device.
  3. Select Unlock medium from the right-mouse menu.
    The Unlock Medium dialog opens.
  4. Click Recover Password.
  5. From the Recover Password dialog, provide the administrator with the 32-character alphanumeric Encrypted Medium ID and the 44-character alphanumeric Security Code.
  6. Type the 52-character alphanumeric passphrase provided by the administrator in the Enter passphrase received from administrator field.
  7. In the New Password field, type a new password.
  8. In the Confirm Password field, retype the new password.
  9. Click OK.
    You receive a message that the encrypted medium has been recovered.

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