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About the Different Search Types
•About Searches Not in English
About Simple Text Search
Simple search quickly searches all of the full-text indexed fields in each record of your database. Any attachment that is designated as "searchable" is included in a text search.
Simple search examines each record in the database, matching the criteria entered in the Search text field.
Starting in Ivanti Service Manager Release 2017.1, the search has been updated to return the results sorted by relevance, showing the best matches first, unless you do one of the following:
•Surround the search string in quotes.
•Include one or more AND, OR, or NOT keywords. The keywords must be upper case.
If the results are sorted by relevance, clicking on a column header changes the sort order as expected. To get the relevance sort order back, you must perform a new search.
Follow these steps to do a simple text search:
1.Log into the Service Desk Console.
2.Within a workspace or form, enter a word or phrase in the Search text box.
3.Click Search. The system displays a list of records. If only one record is found, the record opens automatically.
About Type Ahead Search
When type ahead search is enabled, you see a list of possible search matches as you type the word. A panel appears, listing results. Sometimes a result appears when a keyword is contained in a field that is not visible. Type ahead has two search options:
•All full-text indexed fields. Searches text strings in all columns of a record.
•Primary display field only. Searches for the record number only.
Working with Noise Words
Noise words, also called stop words, are so common that they cause your search to return so many records that you cannot find what you were looking for. Noise words include a, and, by, can, for, is, no, not, the, to, and with. Ivanti Service Manager ignores noise words. For example, if you enter "need to", the system only searches for "need" because "to" is a noise word. However, "to" is highlighted in the records returned.
Working with Partial Words
If the administrator has enabled partial word results in conjunction with full-text searching, when you enter "up", the system searches for the word "up" as well as "update", "upgrade", "upper", "upstream", and even "UPS". Partial word results do not work with simple search.
Administrators enable search features from the layout page for each business object.
About Searches Not in English
Searches in languages other than English are based on the default language setting of the server. For example, if your server language is set to Japanese and the search criteria contains Japanese characters (for example, the title field), your search should be successful. If the field contains characters from multiple languages, only characters matching the server settings are evaluated.
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