This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Self Service Quick Reference
Add, modify, and resolve issues. For users in the Self-Service Portal.
Navigate, sort, find, and chat. For all users.
Using the Service Desk Console
Add, modify, delete, and print data. For Service Desk Analysts, Service Desk Managers, and Service Owners.
Administering and Customizing the Configuration Console
Administer and configure the application. For Administrators.
Which features have been recently added or enhanced?
How Do I?
Where can I find real-world scenarios for using Ivanti Service Manager?
What is the best way to comply with ITIL standards?
On the Web
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