Service Manager

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This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Administering and Customizing Service Manager Using the Configuration Console

This section describes how to customize Service Manager.

Working with Business Objects

Using Business Rules

Using Relationships

Using Forms

Using Layouts

Working with Lists

Working with Dashboards

Using Quick Actions

Using Pick Lists

Using Counters

About Accessing the Audit History

Working with Escalations

About the Schedule Entry and Scheduled Jobs Workspaces

About Authentication

About Application Security

Working with Styles

About Workflows

Working with a Universal Worklist

Improving System Performance


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