Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Authentication of APIs

To implement the Rest API:

1. Connect to ISM using the existing authentication API to connect to the system.
2. Access the following links for details on the connect and disconnect soap APIs:
   • Connect: https://ism-ivanticloud.com/help/user/Content/Configure/Develop/Connect.htm?Highlight=connect
   • Disconnect: https://ism-ivanticloud.com/help/user/Content/Configure/Develop/Connect.htm?Highlight=disconnect
3. Extract the session key and pass it as the authorization header in the Rest API.

Unsuccessful Response

Scenario: Session key or cookie value is not present, or session key is invalid.

Example:

{httpverb}://{domainname}/api/odata/businessobject/alerts

https://tatnet.ivanti.com/api/odata/businessobject/alerts

Header: Authorization: Empty, null,random

Code	ISM_4001
Description	Invalid session key or session timed out
Message	{ "Authentication required" }
Help
HTTP STATUS CODE	401