Default Global Constants

Service Manager

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Default Global Constants

The following global constants are used throughout Service Manager. See Working with Global Constants for information about using global constants.

Name	Default Value	Type	Description
AdminEmailAddress	[email protected]	Text	Default email address for the administrator.
AppDevEmailAddress	[email protected]	Text	For development use.
ArchiveAge	180	Number	Any records older than this number of days will be considered for archive.
DefaultComputerProvApprover	Admin	Text	Default approver for computer provisioning through HEAT Desktop and Server Management (HEAT DSM).
DefaultFromAddress	[email protected]	Text	Default approver for software installations through HEAT DSM.
DefaultSWInstallationApprover	[email protected]	Text	Default approver for software installations through HEAT DSM.
DefaultSurveyID	E7146EFB-7700-4FB3-84A7-699100925528	Text	Default survey ID.
DefaultSurveyName	Sample Survey	Text	Default survey name.
DisableDataChangeLogs	False	Boolean	Transaction audit logs; disables all create, update, and delete logging.
DisableDataViewLogs	False	Boolean	Transaction audit logs; disables all view logging.
ExportMailBody	ExportMailBody	Text	Export mail body (saved search export).
ExportMailSubject	ExportMailSubject	Text	Export mail subject (saved search export).
IncidentSurveyFreq	5	Number	Defines the frequency for incident surveys.
ITEmailAddress	[email protected]	Text	Default IT email address.
ListenrEmailAddress	[email protected]	Text	Default address for the email listener.
MaxTransactionAuditLogAge	30	Number	Transaction audit logs; specifies the age in days at which log entries are purged.
OLAEnabled	True	Text	Enables or disables operational level agreement-driven escalation for tasks.
QAEmailAddress	[email protected]	Text	Default QA email address.
SCAutoSaveTimeout	3	Number	Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.
SCDisableSaveForLater	False	Boolean	Disables the save for later feature. The default is false (which shows the Save for Later button). Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.
ServiceDeskEmailAddress	[email protected]	Text	Service desk email address.
ServiceDeskMgrEmailAddress	[email protected]	Text	Service desk manager email address.
ServiceDeskMgrTeam	service desk	Text	Service desk manager team.
ServiceLevelMangerLoginID	admin	Text	Service level manager login ID.
ServiceReqSurveyFreq	5	Number	Defines the frequency for the service request survey.
SLAEnabled	False	Text	Enables or disables the service level agreement-driven escalation for incidents and service requests. The service level agreement calculation is based on this global constant by default. If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.
SLTDeliveryComplianceTarget	90	Number	Service level target delivery compliance target default for creating a default package.
SLTDeliveryTargetDurationDays	5	Number	Service level target delivery target duration days default for creating a default package.
SLTDeliveryTargetDurationHrs	0	Number	Service level target delivery target duration hours default for creating a default package.
SLTDeliveryTargetDurationMin	0	Number	Service level target delivery target duration minutes default for creating a default package.
SLTResolutionComplianceTarget	90	Number	Service level target resolution compliance target default for creating a default package.
SLTResolutionTargetDurationDays	5	Number	Service level target resolution target duration days default for creating a default package.
SLTResolutionTargetDurationHrs	0	Number	Service level target resolution target duration hours default for creating a default package.
SLTResolutionTargetDurationMin	0	Number	Service level target resolution target duration minutes default for creating a default package.
SLTResponseComplianceTarget	90	Number	Service level target response compliance target default for creating a default package.
SLTResponseTargetDurationDays	5	Number	Service level target response target duration days default for creating a default package.
SLTResponseTargetDurationHrs	0	Number	Service level target response target duration hours default for creating default package.
SLTResponseTargetDurationMin	0	Number	Service level target response target duration minute default for creating default package.
TrainingEmailAddress	[email protected]	Text	Used for training.

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