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Default Global Constants

The following global constants are used throughout Service Manager. See Working with Global Constants for information about using global constants.

Name

Default Value

Type

Description

AdminEmailAddress

[email protected]

Text

Default email address for the administrator.

AppDevEmailAddress

[email protected]

Text

For development use.
ArchiveAge 180 Number Any records older than this number of days will be considered for archive.

DefaultComputerProvApprover

Admin

Text

Default approver for computer provisioning through HEAT Desktop and Server Management (HEAT DSM).

DefaultFromAddress

[email protected]

Text

Default approver for software installations through HEAT DSM.

DefaultSWInstallationApprover

[email protected]

Text

Default approver for software installations through HEAT DSM.

DefaultSurveyID

E7146EFB-7700-4FB3-84A7-699100925528

Text

Default survey ID.

DefaultSurveyName

Sample Survey

Text

Default survey name.
DisableDataChangeLogs False Boolean Transaction audit logs; disables all create, update, and delete logging.
DisableDataViewLogs False Boolean Transaction audit logs; disables all view logging.
ExportMailBody ExportMailBody Text Export mail body (saved search export).
ExportMailSubject ExportMailSubject Text Export mail subject (saved search export).

IncidentSurveyFreq

5

Number

Defines the frequency for incident surveys.

ITEmailAddress

[email protected]

Text

Default IT email address.

ListenrEmailAddress

[email protected]

Text

Default address for the email listener.

MaxTransactionAuditLogAge 30 Number Transaction audit logs; specifies the age in days at which log entries are purged.
OLAEnabled True Text Enables or disables operational level agreement-driven escalation for tasks.

QAEmailAddress

[email protected]

Text

Default QA email address.
SCAutoSaveTimeout 3 Number Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.
SCDisableSaveForLater False Boolean Disables the save for later feature. The default is false (which shows the Save for Later button). Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.

ServiceDeskEmailAddress

[email protected]

Text

Service desk email address.
ServiceDeskMgrEmailAddress [email protected] Text Service desk manager email address.
ServiceDeskMgrTeam service desk Text Service desk manager team.

ServiceLevelMangerLoginID

admin

Text

Service level manager login ID.

ServiceReqSurveyFreq

5

Number

Defines the frequency for the service request survey.

SLAEnabled

 

False

Text

Enables or disables the service level agreement-driven escalation for incidents and service requests.

The service level agreement calculation is based on this global constant by default.

If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.

SLTDeliveryComplianceTarget

90

Number

Service level target delivery compliance target default for creating a default package.

SLTDeliveryTargetDurationDays

5

Number

Service level target delivery target duration days default for creating a default package.

SLTDeliveryTargetDurationHrs

0

Number

Service level target delivery target duration hours default for creating a default package.

SLTDeliveryTargetDurationMin

0

Number

Service level target delivery target duration minutes default for creating a default package.

SLTResolutionComplianceTarget

90

Number

Service level target resolution compliance target default for creating a default package.

SLTResolutionTargetDurationDays

5

Number

Service level target resolution target duration days default for creating a default package.

SLTResolutionTargetDurationHrs

0

Number

Service level target resolution target duration hours default for creating a default package.

SLTResolutionTargetDurationMin

0

Number

Service level target resolution target duration minutes default for creating a default package.

SLTResponseComplianceTarget

90

Number

Service level target response compliance target default for creating a default package.

SLTResponseTargetDurationDays

5

Number

Service level target response target duration days default for creating a default package.

SLTResponseTargetDurationHrs

0

Number

Service level target response target duration hours default for creating default package.

SLTResponseTargetDurationMin

0

Number

Service level target response target duration minute default for creating default package.

TrainingEmailAddress

[email protected]

Text

Used for training.

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