Service Manager

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Using Dashboards

•About Dashboards

•About the "My Dashboards" List

•Adding a Dashboard to the "My Dashboards" List

•Removing a Dashboard from the "My Dashboards" List

•Designating the Default Dashboard

•Maintaining Dashboard List Settings

•Resetting Personalization in a Dashboard List

About Dashboards

A dashboard is a user-defined summary view of Service Manager data and can have one or more parts.

When you log in, the system displays the default dashboard for your role (as designated by your administrator). You can create dashboard parts to view data and information in different ways and you can use a single dashboard part on multiple dashboards.

Each role can have a unique designated dashboard. Each user can also create their own dashboard and designate it as their default.

Only administrators can define the default dashboard for each role and determine which roles are allowed to create their own dashboards for individual users.

About the "My Dashboards" List

The My Dashboards list is a quick and easy way to access dashboards that are not on the Self-Service Portal. You simply select a dashboard from the list and the system displays it.

You can add your favorite dashboards to the My Dashboards list. Administrators can also add dashboards to this list.

The My Dashboards list looks like the Saved Search drop-down list.

Adding a Dashboard to the "My Dashboards" List

When you add a dashboard to the My Dashboards list, the system also adds a graphical icon of that dashboard to the toolbar.

1.Log into the Service Manager Application.

2.Click the down arrow next to the name of your default dashboard. For example, if you are logged in as a Service Desk Analyst, click on the down arrow next to the words Service Desk Analyst.

3.Click All Dashboards on the bottom right of the drop-down list. The system displays a list of dashboards available to your role.

4.From the Select All column, check the dashboard to add to the My Dashboards list.

5.From the More Actions drop-down menu, choose Add to my dashboards. The value under the My Dashboard column for the dashboard that you selected shows Yes.

The system now displays the dashboard under the My Dashboards list.

Removing a Dashboard from the "My Dashboards" List

1.Log into the Service Manager Application.

2.Click the down arrow next to the name of your default dashboard. For example, if you are logged in as a Service Desk Analyst, click on the down arrow next to the words Service Desk Analyst.

3.Click All Dashboards on the bottom right of the drop-down list. The system displays a list of dashboards available to your role.

4.From the Select All column, check the dashboard to remove from the My Dashboards list.

5.From the More Actions drop-down list, select Remove from my dashboards. The value under the My Dashboard column for the dashboard that you selected shows a dash.

The dashboard no longer appears under the My Dashboards list.

Designating the Default Dashboard

The dashboard that appears on the Self-Service Portal when you log in is set up as the default dashboard for your role. You can set up your own default dashboard for your Self-Service Portal.

When you set a dashboard as the default, it only appears as the default for you. You must have a default dashboard and only one dashboard can be designated as the default.

1.Log into the Service Manager Application.

2.Click the down arrow next to the name of your default dashboard. For example, if you are logged in as a Service Desk Analyst, click on the down arrow next to the words Service Desk Analyst.

3.Click All Dashboards on the bottom right of the drop-down list. The system displays a list of dashboards available to your role.

4.From the Select All column, check the dashboard to make the default.

5.From the More Actions drop-down list, select Set as default. The value under the Default column for the dashboard that you selected shows Yes.

6.To change the default dashboard, designate another dashboard as the default.

Maintaining Dashboard List Settings

If you change any of the list settings, they remain constant even when you log out and log back in again.

These settings include:

•Column width

•Sort order for columns: ascending or descending

•Column order

•Hidden or visible columns

•Page size: number of rows per page

•Groupings

Dashboard list personalization applies to an individual list on an individual dashboard. For example, where the same list part is used in different dashboards, you can have different list personalization for each dashboard.

Resetting Personalization in a Dashboard List

Click the reset icon at the bottom of the dashboard list to reset your changes. For example, if you made some changes to the column width and then click the reset icon, the system reverts to your original settings.  Resetting a personalization includes changes to column width, sort order, column order, hidden columns, rows per page, and grouping.