Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Setting Up Email
•Working with the Communication Manager
About Setting Up Email
Users can create incidents and other business objects (such as problems, changes, and Knowledge Base articles) by email. By default, Service Manager includes a business object to use to create an incident using email but to create other business objects, you must create additional inboxes and provide users with a template.
Service Manager stores the configuration for an email service provider as a service business object in the Service Manager Configuration Database, while tenant-specific configurations are stored within each tenant database.
The email service sends emails using the individual SMTP configuration for the tenant.
The Service Manager email service only supports HTML and plain text. It does not support rich text format (RTF).
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