Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Designating a User as a Named User for Licensing

Follow these steps to designate a user as a named user. If a user is not specified as a named user, the system assumes that the user is a concurrent user.

1.Log into the Service Manager Application.

2.Open the Employee workspace.

3.Open the employee record for the employee for whom to make a named user.

4.Check Is Named User.

5.Click Save.

6.Return to the list view and repeat steps 1 to 3 for each employee who has a named-user license.