Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Example: Using the Run for Child Quick Action

•Parameters for Release Project Business Object

•Parameters for Change Business Object

•Parameters for Problem Business Object

•Parameters for ServiceReq Business Object

Use the Run for Child quick action to perform an action on a child business object of a business object. See Home  .

To use the Run For Child quick action:

1.From the Configuration Console, click Build > Automation Tools > Quick Actions to open the Actions Manager workspace. The list of business objects that have quick actions appears.

2.Select a business object from the list and click Add/Edit.

3.In the Quick Actions Center, click the Create New Actions tab.

4.Under the Create New Actions tab, click Run for Child.

5.Enter your parameters in the fields provided. Examples of business objects and their parameters are shown in the tables below.

6.Click Save.

Parameters for Release Project Business Object

Field	Parameter
Enter action name	Update linked RFCs to implemented
Enter action description	Updates the status of a linked RFC to Implemented if its status is approved.
Enter category	Form actions
Relationship	ChangeAssociatedReleaseProject
Child Object Filter	$(ApprovalCondition == "true")
Action to run	Update status to implemented

Parameters for Change Business Object

Field	Parameter
Enter action name	Update variance flag
Enter action description	None.
Enter category	None. Place this quick action into no category.
Relationship	Frs_data_VarianceAssocChange
Child Object Filter	None.
Action to run	Update variance flag

Parameters for Problem Business Object

Field	Parameter
Enter action name	Resolve via resolution
Enter action description	Runs a resolution action for problems of highest priority.
Enter category	Workflow Engine
Relationship	ProblemAssociatesIncident
Child Object Filter	$(Priority == "1")
Action to run	Resolve incident via problem resolution

Parameters for ServiceReq Business Object

Field	Parameter
Enter action name	Cancel tasks
Enter action description	Cancels the service request assignment once it reaches 30 days old.
Enter category	System
Relationship	ServiceReqAssociatedTask:Task#Assignment
Child Object Filter	$(BeginningOfDay(30))
Action to run	Cancel