Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Default Saved Searches
•Default Saved Searches for Approvals
•Default Saved Searches for Changes
•Default Saved Searches for Configuration Items
•Default Saved Searches for HEAT DSM-Managed Software
•Default Saved Searches for Expense Lines
•Default Saved Searches for Events
•Default Saved Searches for Incidents
•Default Saved Searches for Knowledge
•Default Saved Searches for Licensing
•Default Saved Searches for Logs
•Default Saved Searches for Portfolio
•Default Saved Searches for Problems
•Default Saved Searches for Projects
•Default Saved Searches for Project Calendar
•Default Saved Searches for Purchase Items
•Default Saved Searches for Releases
•Default Saved Searches for Service Agreements
•Default Saved Searches for Service Requests
•Default Saved Searches for Software Inventory
•Default Saved Searches for Survey Metric View
•Default Saved Searches for Survey Owner
•Default Saved Searches for Survey Owner Team
•Default Saved Searches for Survey Service
•Default Saved Searches for Transaction Audit Logs
•Default Saved Searches Not Listed Above
Search Criteria Example
The search criteria for unassigned service requests looks like this in the user interface:
Search Criteria for Unassigned Service Requests
The search criteria for unassigned service requests are expressed in the tables below as:
| Business Object | Field | Operator | Criteria |
|---|---|---|---|
| Service Request | Owner | Is Empty |
|
| AND | |||
| Service Request | Status | Not Equal to | Cancelled |
| AND | |||
| Service Request | Status | Not Equal to | Closed |
Default Saved Searches for Approvals
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Change Approvals | Approval Vote Tracking > PrimaryParentCategory > Equal to > Change |
Administrators Change Manager Release Manager |
| My Completed Approvals |
Approval Vote Tracking > Owner > Equal to > $(CurrentUserEmail()) AND Approval Vote Tracking > Status > Not Equal to > Pending |
Administrators Business Unit Manager Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
| My Pending Approvals |
Approval Vote Tracking > Owner > Equal to > $(CurrentUserEmail()) AND Approval Vote Tracking > Status > Equal to > Pending |
Default Saved Searches for Changes
|
Search Name |
Search Criteria |
Published to Role |
|---|---|---|
| Active Changes | Change > Status > Not In List > Cancelled, Closed, Denied |
Change Manager |
| All Changes | Change > RecId > Is Not Empty |
Change Manager |
| All Scheduled Changes | Change > Status > Equal to > Scheduled |
Administrators Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
|
Changes Closed Last 30 days |
Change > Closed On > Greater or Equal > $(LastThirtyDays()) |
Change Manager |
|
Changes Created last 30 days |
Change > Created On > Greater or Equal > $(LastThirtyDays()) |
Change Manager |
|
Changes for Pivot Table |
Change > Status > Not In List > Cancelled, Closed, Deferred, Denied, Implemented, Logged |
Change Manager |
|
Changes Pending Approval |
Change > Status > Equal to > Pending Approval |
Change Manager |
|
Changes Scheduled in Last 7 days |
Change > Status > Equal to > Scheduled AND Change > ScheduledStartDate > Greater or Equal > $(LastSevenDays()) |
Change Manager |
|
Changes Scheduled This Month |
Change > ScheduledStartDate > Greater or Equal > $(StartOfThisMonth()) AND Change Status Equal to Scheduled |
Change Manager |
| Changes This Year and not closed |
Change Created On Greater or Equal $(StartOfThisYear()) AND Change > Status > Not Equal to > Closed |
Change Manager |
|
Changes With Inventory Items linked |
CI via ChangeAssociatedCI (0...N : 0...M) > RecID > Is Not Empty |
Change Manager |
|
Denied Changes |
Change > Status > Equal to > Denied |
Change Manager |
|
Emergency changes |
Change > Status > Not Equal to > Closed AND Change > Change Type > Equal to > Emergency |
Change Manager |
|
Implemented Changes |
Change > Status > Equal to > Implemented |
Change Manager |
|
Major changes |
Change > TypeOfChange > Equal to > Major AND Change > Status > Not Equal to > Closed |
Change Manager |
|
Minor changes |
Change > TypeOfChange >Equal to > Minor AND Change > Status> Not Equal to > Closed |
Change Manager |
|
My Active Changes |
Change > RequestedBy > Equal to > $(CurrentUserDisplayName()) AND Change > Status > Not Equal to > Closed |
Change Manager |
|
My Changes |
Change > RequestedBy > Equal to > $(CurrentUserDisplayName()) |
Change Manager |
|
Non Emergency Changes |
Change > Status > Not In List > Cancelled, Closed, Deferred, Denied AND Change > TypeOfChange > Not Equal to > Emergency |
Change Manager |
|
Priority 1 Changes |
Change > Priority > Equal to > 1 AND Change > Status > Not Equal to > Closed |
Change Manager |
|
Request Changes |
Change > Status > Equal to > Requested |
Change Manager |
|
Requested Changes |
Change > Status > Equal to > Requested |
Administrators Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
|
Significant Changes |
Change > Change Type > Equal to > Significant AND Change > Status > Not Equal to > Closed |
Change Manager |
|
Standard Changes |
Change > Change Type > Equal to > Standard AND Change > Status > Not Equal to > Closed |
Change Manager |
Default Saved Searches for Configuration Items
The configuration item business object is a group object, which means that it includes a group of member business objects within its definition.
Available from the CI workspace:
| Search Name |
Search Criteria |
Published to Role |
|---|---|---|
| All CIs | CI > RecId > Is Not Empty |
Administrators Change Manager Configuration Manager Discovery Analyst Discovery Manager Guest Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service User Service Desk Analyst Service Desk Manager Service Owner |
| Audited Devices |
CI > Category > Equal to > Computer AND CI > Agent Status > Equal to > Installed |
Administrators Configuration Manager |
| CIs with Changes |
Change > RecId > Is Not Empty |
Administrators Change Manager Configuration Manager |
| CIs for Daily Remote Scan |
CI > Remote Scan Interval > Equal to > Daily |
Administrators Configuration Manager
|
| CIs for Weekly Remote Scan |
CI > Remote Scan Interval > Equal to > Weekly |
|
| CIs with Active Changes |
Change via ChangeAssociatedCI (0...N : 0...M) > Change ID > Greater than > 0 AND Change via ChangeAssociatedCI (0...N : 0...M) > Status > In List > Implemented, Pending Approval, Requested, Scheduled |
Administrators Business Unit Manager Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
| CIs with Active Releases |
Release via ReleaseProjectAssocCI (0...N : 0...1) > Release ID > Greater than > 0 AND Release via ReleaseProjectAssocCI (0...N : 0...1) > Status > In List > Active, Requested, Waiting |
|
| CIs with Associated Incidents |
Incident via IncidentAssociatesCI (0...N : 0...M) > Incident ID > Greater than > 0 |
|
| Computer CIs |
CI > Configuration Item Type > Equal to > Computer OR CI > Configuration Item Type > Equal to > VirtualWorkstation OR CI > Configuration Item Type > Equal to > VirtualServer OR CI > Configuration Item Type > Equal to > Server OR CI > Configuration Item Type > Equal to > Workstation |
Administrators Configuration Manager |
| CIs in Change Control |
CI > IsInChangeControl > Equal to > Yes |
Administrators Configuration Manager |
| Computer CIs with Active Tasks |
Agent Task via CIAssociatedSystemTaskAgent (0...1 : 0...N) > Status > In List > Acknowledged, InProgress, Issued, Pending, Responded AND CI > Configuration Item Type > Equal to > Computer OR CI > Configuration Item Type > Equal to > VirtualWorkstation OR CI > Configuration Item Type > Equal to > VirtualServer OR CI > Configuration Item Type > Equal to > Server OR CI > Configuration Item Type > Equal to > Workstation |
Administrators Configuration Manager License Manager |
| Computer CIs with CPU |
CI > Category > Equal to > Computer AND CI > CPU Name > Is Not Empty |
Administrators Configuration Manager
|
| Computer CIs with Disk Space |
CI > Category > Equal to > Computer AND CI > Free Disk Space(%) > Greater than > 0 |
|
| Computer CIs with Memory |
CI > Category > Equal to > Computer AND CI > Total Memory > Greater than > 0 |
Administrators Configuration Manager
|
| Computer CIs with Operating Systems |
CI > Category > Equal to > Computer AND CI > Operating System > Is Not Empty AND CI > Operating System > Not Equal to > Unknown |
|
| Managed Computers | CI > Category > Equal to > Computer |
Administrators Business Unit Manager Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
| Retired CIs |
CI > Status > Equal to > Disposed OR CI > Status > Equal to > Archived |
|
| Services with SLA Compliance Data for Demo |
CI > Configuration Item Type > Equal to > Service AND CI > Name > Equal to > Benefits Management OR CI > Name > Equal to > Data Service OR CI > Name > Equal to > Desktop Service OR CI > Name > Equal to > Email Service OR CI > Name > Equal to > Service Desk |
Administrators Business Unit Manager Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
Default Saved Searches for HEAT DSM-Managed Software
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| All DSM Managed Software |
DSM Managed Software > DSMId > Is Not Empty |
Administrators Business Unit Manager Change Manager Configuration Manager Guest Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
| DSM Managed Software by ITSM |
DSM Managed Software > DSMId > Is Not Empty AND DSM Managed Software > AssignableBy > Not Equal to > DSM Only |
Administrators Change Manager Configuration Manager |
Default Saved Searches for Expense Lines
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Expense Items this Month |
Expense Line > Created On > Greater or Equal > $(StartOfThisMonth()) AND Expense Line > Created On > Less or Equal > $(EndOfThisMonth()) AND Expense Line > ItemExpense > Not Equal to > 0 |
Personal use for Admin only |
| Service Expense in Last 30 days |
Expense Line > Created On > Greater or Equal > $(LastThirtyDays()) AND Expense Line > Type > Equal to > Service AND Expense Line > TotalExpense > Not Equal to > 0 |
Personal use for Admin only |
| Service Expense Items in Last 30 days |
Expense Line > Created On > Greater or Equal > $(LastThirtyDays()) AND Expense Line > ItemExpense > Not Equal to > 0 AND Expense Line > Type > Equal to > Service |
Personal use for Admin only |
| Service Expenses | Expense Line > Type > Equal to > Service |
Personal use for Admin only |
| Service Expenses this Month |
Expense Line > Created On > Greater or Equal > $(StartOfThisMonth()) AND Expense Line > Created On > Less or Equal > $(EndOfThisMonth()) AND Expense Line > RolledUpExpense > Not Equal to > 0 AND Expense Line > Type > Equal to > Service |
Personal use for Admin only |
Default Saved Searches for Events
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Archive |
Transaction Audit Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) |
Administrators |
| Create Events Only |
Transaction Audit Log > Event Type > Equal to > Create |
Administrators Service Desk Manager |
| Delete Events Only | Transaction Audit Log > Event Type > Equal to > Delete |
Administrators Service Desk Manager |
| Update Events Only | Transaction Audit Log > Event Type > Equal to > Update |
Administrators Service Desk Manager |
| View Events Only | Transaction Audit Log > Event Type > Equal to > View |
Administrators Service Desk Manager |
| All Outage Events |
Event > Record Identifier > Is Not Empty AND Event > Is Outage > Equal to > Yes |
All |
Default Saved Searches for Incidents
Beginning with Release 2017.3 the Default Search for the Incident business object has been set to All Active Incidents. Existing customers will continue to see the previously set Default Search for their environment.
However, the default search set for the Role you use to log in to the system, will always take precedence over the Default Search setting for the business object.
For example if you are logged in as a Service Desk Analyst and the default search for your role is All Open Escalated Incidents, then that search is displayed when you log in.
|
Search Name |
Search Criteria |
Published to Role |
|
Active Incidents this Year |
Incident > Status > Equal to > Active AND Incident > CreatedDateTime > Greater than > $(StartOfThisYear()) |
Problem Manager Service Desk Analyst Service Desk Manager |
|
All Active Incidents |
Incident > Status > Equal to > Active |
Administrators Service Desk Analyst Service Desk Manager |
| All Active Master Incidents |
Incident > Master Incident > Equal to > Yes AND Incident > Status > Not Equal to > Closed |
Administrators Service Desk Analyst Service Desk Manager |
|
All Active Priority 1 Incidents |
Incident > Priority > Equal to > 1 AND Incident > Status > Equal to > Active |
Administrators Service Desk Analyst Service Desk Manager |
|
All Active VIP Incidents |
Incident > IsVIP > Equal to > Yes AND Incident > Status > Equal to > Active |
Administrators Service Desk Analyst Service Desk Manager |
|
All Incidents waiting for Analyst for more than 1 day |
Incident > Status > Equal to > Logged AND Incident > CreatedDateTime > Greater than > $(Yesterday()) AND Incident Owner Is Empty |
Administrators Service Desk Analyst Service Desk Manager |
|
All Incidents Breaching in the Next 24 Hours |
Incident > Status > Not In List > Closed, Resolved AND Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Greater or Equal > $(CurrentDateTime()) AND Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Less or Equal > $(DateAdd('day', 1, CurrentDateTime())) |
Administrators Service Desk Manager |
| All Incidents created in last 12 month | Incident > CreatedDateTime > Greater or Equal > $(Last365Days()) |
Service Desk Analyst Service Desk Manager |
|
All Incidents linked to Problem |
Problem via ProblemAssociatesIncident (0...N : 0...1) > RecId > Is Not Empty AND Incident > RecId > Is Not Empty |
Administrators Problem Manager Service Desk Manager |
|
All Incidents Not Closed |
Incident > Status > Not Equal to > Closed |
All |
| All incidents not logged and closed | Incident > Status > Not In List > Closed, Logged |
Administrators |
|
All Incidents Resolved on First Call |
Incident > Status > In List > Closed, Resolved AND Incident > FirstCallResolution > Equal to > Yes |
Administrators Service Desk Manager |
|
All Incidents waiting for Analyst |
Incident > Status > Equal to > Logged AND Incident > Owner > Is Empty |
Administrators Service Desk Analyst Service Desk Manager |
| All Incidents with Changes |
Change (0...N : 0...M) > RecId > Is Not Empty AND Incident > RecId > Is Not Empty |
Administrators Change Manager Service Desk Manager |
| All Open Escalated Incidents |
Incident > Status > Not In List > Closed, Resolved AND Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes |
Administrators Change Manager Configuration Manager Guest Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service User Service Desk Analyst Service Desk Manager Service Owner |
| First Call Resolution | Incident > FirstCallResolution > Equal to > Yes |
Administrators |
| Incidents Under Master Incident | Incident > MasterIncidentLink_RecID > Is Not Empty |
Administrators Service Desk Analyst Service Desk Manager |
|
My Active |
Incident > Status > Equal to > Active AND Incident > Owner > Equal to > $(CurrentLoginId()) |
Administrators Business Unit Manager Change Manager Guests Knowledge Engineer Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager My Guest |
|
My Active Priority 1 Incidents |
Incident > Status > Not in List > Closed, Resolved AND Incident > Owner > Equal to > $(CurrentLoginId()) AND Incident > Priority > Equal to > 1 |
Service Desk Analyst |
|
My Breached Incidents |
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes AND Incident > Owner > Equal to > $(CurrentUserTeamNames()) |
Service Desk Analyst |
|
My Closed Incidents in last 30 days |
Incident > ClosedBy > Equal to > $(CurrentUserTeamNames()) AND Incident > Status > Equal to > Closed AND Incident > ClosedDateTime > Greater or Equal > $(LastThirtyDays()) |
Service Desk Analyst |
|
My Incidents |
Incident > Owner > Equal to > $(CurrentUserTeamNames()) |
Service Desk Analyst |
|
My Incidents Breaching in the Next 24 Hours |
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > Breach Passed > Equal to > Yes AND Incident > Owner > Equal to > $(CurrentLoginId()) AND Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Greater or Equal > $(CurrentDateTime()) AND Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Less or Equal > $(DateAdd('day', 1, CurrentDateTime())) |
Service Desk Analyst |
|
My Team's Active Incident - Assignment Closed |
Incident > Status > Equal to > Active AND Task (0...1 : 0...N) > Status > Equal to > Completed AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Administrators Service Desk Manager |
|
My Team's Active Incidents |
Incident > Status > Equal to > Active AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Administrators Business Unit Manager Change Manager Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager
|
|
My Team's Active Incidents All Tasks Completed |
Incident > Status > Equal to > Active AND Task (0...1 : 0...N) > Status > Equal to > Completed AND Incident > Team > In List > $(CurrentUserTeamNames()) |
|
|
My Team's Active Priority 1 Incidents |
Incident > Status > Not in List > Closed, Resolved AND Incident > Priority > Equal to > 1 AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Administrators Business Unit Manager Change Manager Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager
|
|
My Team's Active VIP Incidents |
Incident > Status > Equal to > Active AND Incident > IsVIP > Equal to > Yes AND Incident > Team > In List > $(CurrentUserTeamNames()) |
|
|
My Team's All Incident |
Incident > RecId > Is Not Empty AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Service Desk Manager |
|
My Team's Breached Incidents |
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes AND Incident > Status > In List > Active, Logged AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Administrators Business Unit Manager Change Manager Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager
|
|
My Team's Closed Incident - Active Assignments |
Incident > Status > In List > Closed, Resolved AND Task via IncidentAssocTaskAssignment (0...1 : 0...N) > Status > Not Equal to > Completed AND Incident Team In List $(CurrentUserTeamNames()) |
|
|
My Team's Closed Incidents |
Incident > Status > Equal to > Closed AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Administrators Business Unit Manager Change Manager Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager
|
|
My Team's Incidents Breaching in the Next 24 Hours |
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Greater or Equal > $(CurrentDateTime()) AND Incident > Status > Not In List > Closed, Resolved AND Incident > Team > In List > $(CurrentUserTeamNames()) AND Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Less or Equal > $(DateAdd('day', 1, CurrentDateTime())) |
|
|
My Team's Incidents Linked to Problem |
Incident > RecId > Is Not Empty AND Problem (0...N : 0...1) > RecId > Is Not Empty AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Administrators Business Unit Manager Change Manager Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager
|
|
My Team's Incidents Resolved on First Call |
Incident > Status > In List > Closed, Resolved AND Incident > FirstCallResolution > Equal to > Yes AND Incident > Team > In List > $(CurrentUserTeamNames()) |
|
|
My Team's Incidents with Changes |
Change (0...N : 0...M) > RecId > Is Not Empty AND Incident > RecId > Is Not Empty AND Incident > Team > In List > $(CurrentUserTeamNames()) |
Service Desk Manager |
|
Open Incidents |
Incident > Status > Not In List > Closed, Resolved |
Administrators |
|
Unassigned Self Service Incidents |
Incident > Status > Equal to > Logged AND Incident > Owner > Is Empty |
Administrators Business Unit Manager Change Manager Guests Knowledge Engineer Knowledge Manager Problem Manager Self Service Service Desk Analyst Service Desk Manager My Guest |
Default Saved Searches for Knowledge
|
Search Name |
Search Criteria |
Published to Role |
| All Articles | Knowledge > RecId > Is Not Empty |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
| All Articles Archived this month |
Knowledge > Status > Equal to > Archived AND Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
|
| All Articles created in the last 30 days | Knowledge > Created On > Greater or Equal > $(LastThirtyDays()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
All Articles created this month |
Knowledge > CreatedDateTime > Greater or Equal > $(StartOfThisMonth()) |
|
|
All Articles in draft this month |
Knowledge > Status > Equal to > Draft AND Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
All Articles in review this month |
Knowledge > Status > Equal to > Reviewed AND Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
|
|
Articles modified in the last 30 days |
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
Articles published this month |
Knowledge > Status > Equal to > Published AND Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
|
|
Articles rejected this month |
Knowledge > Status > Equal to > Rejected AND Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
Articles retired this month |
Knowledge > Status > Equal to > Expired AND Knowledge > Retired Date > Greater or Equal > $(LastThirtyDays()) |
|
|
Articles reviewed this month |
Knowledge > Status >Equal to > Reviewed AND Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
Articles this year |
Knowledge > Created On > Greater or Equal > $(StartOfThisYear()) |
|
|
Articles updated this month |
Knowledge > Modified On > Greater or Equal > $(StartOfThisMonth()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
Articles which solved Incidents |
Incident via IncidentAssocFRS_Knowledge (0...N : 0...M) > Status > In List > Closed, Resolved |
|
|
Articles with Feedback |
Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > KMFeedbackType > Equal to > ArticleFeedback |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
Articles with Feedback in last 30 days |
Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > KMFeedbackType > Equal to > ArticleFeedback AND Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > CreatedDateTime > Greater or Equal > $(LastThirtyDays()) |
|
|
Articles with Feedback this month |
Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > KMFeedbackType > Equal to > ArticleFeedback AND Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > CreatedDateTime > Greater or Equal > $(StartOfThisMonth()) |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager |
|
Articles with pending actions |
Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > Status > Equal to > Logged OR Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > Status > Equal to > Assigned OR Knowledge Feedback via FRS_KnowledgeContainsKMFeedback (0...1 : 0...N) > Status > Equal to > Accepted |
Administrators Knowledge Engineer Knowledge Manager Problem Manager Service Desk Analyst Service Desk Manager
|
|
My Authored Articles |
Knowledge > Author > Equal to > $(CurrentLoginId()) |
|
|
My Owned Articles |
Knowledge > Owner > Equal to > $(CurrentLoginId()) |
|
|
Viewed Knowledge Articles |
Knowledge > View Count > Greater than > 0 |
Administrators Knowledge Manager Service Desk Analyst Service Desk Manager |
Default Saved Searches for Licensing
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Software Compliance Summary - Microsoft |
Manufacturer via FRS_LM_ManufacturerComplianceSummaryAssocManufacturer (0...N : 0...1) > Manufacturer > Equal to > Microsoft Corporation AND Organizational Unit via FRS_LM_ManufacturerComplianceSummaryAssocOrganizationalUnit (0...N : 0...1) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
| Underlicensed Manufacturer | Manufacturer Compliance Summary > Under Licensed Products > Greater than > 0 |
Administrators Configuration Manager License Manager |
| Fully Licensed Products | Product Compliance Summary > Unlicensed Count > Equal to > 0 |
Configuration Manager License Manager |
| Fully Unlicensed | Product Compliance Summary > Instance Count > Equal to > $([This]UnlicensedCount) |
Administrators Configuration Manager License Manager |
| Latest Reconciliation Results | Software Product via Active_FRS_LM_ProductComplianceSummaryAssocFRS_LM_SoftwareProduct (0...1 : 0...1) > Record Identifier > Is Not Empty |
Administrators Configuration Manager License Manager |
| Under licensed |
Product Compliance Summary > Unlicensed Count > Greater than > 0 AND Product Compliance Summary > Reconciliation Type > Equal to > Per-Install |
Administrators Configuration Manager License Manager |
| Purchase Items with Associated SKUs | SKU via FRS_LM_PurchaseItemAssocFRS_LM_SKU (0...N : 0...1) > Record Identifier > Is Not Empty |
Administrators Configuration Manager License Manager |
| Purchase Items with No Entitlements | Entitlement via FRS_LM_EntitlementAssocFRS_LM_PurchaseItem (0...1 : 0...N) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
|
Purchase Items without Associated SKUs |
SKU via FRS_LM_PurchaseItemAssocFRS_LM_SKU (0...N : 0...1) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
| All Licensable Products | Software Product > IsLicensable > Equal to > Yes |
Administrators Configuration Manager License Manager |
| CAL Licensable Products | Software Product > Is CAL Licensable > Equal to > Yes |
Administrators Configuration Manager License Manager |
| Products with Compliance Data | Product Compliance Summary via Active_FRS_LM_ProductComplianceSummaryAssocFRS_LM_SoftwareProduct (0...1 : 0...1) > Record Identifier > Is Not Empty |
Administrators Configuration Manager License Manager |
Default Saved Searches for Logs
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| ALL | Logs > Log Entry Id > Is Not Empty |
Administrators |
| Archive | Logs > Log DB Time > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) |
Administrators |
| DEBUG | Logs > Log Severity > Equal to > DEBUG |
Administrators |
| ERROR ONLY | Logs > Log Severity > Equal to > ERROR |
Administrators |
| RuleTrace | Logs > Sub System Id > Equal to > RuleTrace |
Administrators |
| User Authentication |
Logs > Service Name > Equal to > AppServer AND Logs > Sub System Id > Equal to > ASUserAuthentication |
Administrators |
| WARNING | Logs > Log Severity > Equal to > WARN |
Administrators |
Default Saved Searches for Portfolio
|
Search Name |
Search Criteria |
Published to Role |
|---|---|---|
|
Active Portfolio with Overall Health at Risk |
Status > Not Equal to > Closed & PortfolioHealth > Equal to > At Risk |
Portfolio Manager Administrators |
|
All Active Portfolio |
Status > Not Equal to > Closed |
Portfolio Manager Administrators |
Default Saved Searches for Problems
|
Search Name |
Search Criteria |
Published to Role |
|---|---|---|
|
Active problems with CIs |
Problem > Status > Equal to > Active AND CI via CIAssociatesProblem (0...N : 0...M) > RecID > Is Not Empty |
Problem Manager |
|
Active problems |
Problem > Status > Equal to > Active |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
Active problems with linked incidents |
Problem > Status > Equal to > Active AND Incident (0...1 : 0...N) > RecId > Is Not Empty |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
All Problems |
Problem > RecId > Is Not Empty |
Problem Manager |
| Closed Problem last 30 days |
Problem > Status > Equal to > Closed AND Problem > Closed On > Greater or Equal > $(LastThirtyDays()) |
Problem Manager |
|
Closed Problems |
Problem > Status > Equal to > Closed |
Problem Manager |
|
High Priority Problems |
Problem > Priority > Equal to > 1 |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
Known Error without Workarounds |
Problem > Type Of Problem > Equal to > Known Error AND Problem > WorkAround > Is Empty AND Problem > Status > Not In List > Closed, Resolved |
Problem Manager |
|
Known Errors |
Problem > Type Of Problem > Equal to > Known Error |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
Logged Problems |
Problem > Status > Equal to > Logged |
Administrators Problem Manager |
|
My Active Problems |
Problem > Status > In List > Active AND Problem > Owner > Equal to > $(CurrentLoginId()) |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
My Problems |
Problem > Owner > Equal to > $(CurrentLoginId()) |
Problem Manager |
|
My Team's Problem |
Problem > Owner Team > In List > $(CurrentUserTeamNames()) |
Problem Manager |
| Open Problems | Problem > Status > Not In List > Cancelled, Closed |
Personal use for Admin only |
| Priority 1 Active Problems |
Problem > Priority > Equal to > 1 AND Problem > Status > Not In List > Cancelled, Closed, Resolved |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
| Problems Past Target Date |
Problem > TargetResolutionTime > Less than > $(CurrentDateTime()) AND Problem > Status > Not In List > Closed, Resolved |
Problem Manager |
|
Problem Received Today |
Problem > Created On > Equal to > $(CurrentDate()) |
Problem Manager |
|
Problem with Root Cause found |
Problem > Root Cause Created On > Greater than > $(StartOfThisYear()) |
Problem Manager |
|
Problems with Change |
Change (0...N : 0...M) > RecId > Is Not Empty |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
Problems with CIs |
CI via CIAssociatesProblem (0...N : 0...M) > RecId > Is not Empty |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
|
Problems with Incident To Root Cause Duration Calculated |
Problem > Incident To Root Cause Duration > Greater than > 0 |
Problem Manager |
|
Problems with Linked Incidents After Identification of Issue |
Problem > Status > Equal to > Identified AND Incident (0...1 : 0...N) > RecID > Is Not Empty |
Problem Manager |
|
Problems with Linked Incidents Before Identification |
Problem > Status > Not In List > Cancelled, Closed, Identified, Investigation, Resolved, Waiting for 3rd Party, Waiting for Resource AND Incident (0...1 : 0...N) > RecID > Is Not Empty |
Problem Manager |
|
Problems with Pending Tasks |
Task group (0...1 : 0...N) > Status > In List > Accepted, Waiting |
Problem Manager |
|
Problems with Workarounds |
Problem > Workaround > Is Not Empty |
Administrators Problem Manager Service Desk Analyst Service Desk Manager |
Default Saved Searches for Projects
|
Search Name |
Search Criteria |
Published to Role |
|---|---|---|
|
Active Projects with Overall Health at Risk |
Status > Not Equal to > Closed AND ProjectHealth > Equal to > At Risk |
Project Manager Administrators |
|
All Active Projects |
Status > Not Equal to > Closed |
Project Manager Administrators |
| All Active Projects under My Portfolio |
Portfolio (via Frs_ProjectAssocProject)Owner > Equal to > $(CurrentLoginId()) AND Status > Not Equal to > Closed |
Portfolio Manager |
| My Open Projects |
Contact (via Frs_ProjectAssocProjectOwner).DisplayName > Equal to > $(CurrentUserDisplayName()) AND Status > Not Equal to > Closed |
Project Manager Portfolio Manager Administrators |
Default Saved Searches for Project Calendar
|
Search Name |
Search Criteria |
Published to Role |
|---|---|---|
|
My Open Projects |
Parent Object Type > In List > {Project, Project Phase, Project Task AND Status > Not Equal to > Closed AND Owner > Equal to > $(CurrentLoginId()) |
Project Manager Administrators |
|
Search by Project Number |
Parent Object Type > In List > {Project, Project Phase, Project Task AND Parent ID > Equal to > $(Prompt("Please enter Project Number", "")) |
Project Manager Portfolio Manager Administrators |
Default Saved Searches for Purchase Items
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Purchase Items with Associated SKUs | SKU via FRS_LM_PurchaseItemAssocFRS_LM_SKU (0...N : 0...1) > Record Identifier > Is Not Empty |
Administrators Configuration Manager License Manager |
| Purchase Items with No Entitlements | Entitlement via FRS_LM_EntitlementAssocFRS_LM_PurchaseItem (0...1 : 0...N) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
|
Purchase Items without Associated SKUs |
SKU via FRS_LM_PurchaseItemAssocFRS_LM_SKU (0...N : 0...1) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
Default Saved Searches for Releases
|
Search Name |
Search Criteria |
Published to Role |
|---|---|---|
|
Active Emergency Releases |
Release > Status > Not In List > Cancelled, Closed, Draft AND Release > Type of Release > Equal to > Emergency |
Administrators Release Manager |
|
Active Releases |
Release > Status > Not In List > Cancelled, Closed, Draft |
Administrators Release Manager |
|
Active Emergency Releases with Past Target Dates |
Release > Complete Before > Less or Equal > $(CurrentDateTime()) AND Release > Status > Not Equal to > Closed |
Administrators Release Manager |
|
All Emergency Releases |
Release > Type of Release > Equal to > Emergency AND Release > Status > Not Equal to > Draft |
Administrators Release Manager |
|
All Feature-based Releases |
Release > Base Type > Equal to > Feature Based |
Release Manager |
|
All Location-based Releases |
Release > Base Type > Equal to > Location Based |
Release Manager |
|
All Major Releases |
Release > Type Of Release > Equal to > Major AND Release > Status > Not Equal to > Draft |
Release Manager |
|
All Master Releases |
Release > Classification > Equal to > Master |
Release Manager |
|
All Releases |
Release > Rec ID > Is Not Empty |
Administrators Release Manager |
|
Major Standalone Releases |
Release > Classification > Equal to > Standalone AND Release > Type Of Release > Equal to > Major |
Release Manager |
|
Minor Releases |
Release > Type Of Release > Equal to > Minor |
Release Manager |
|
Phased Releases |
Release > Classification > Equal to > Phase |
Release Manager |
|
Standalone Releases |
Release > Classification > Equal to > Standalone |
|
|
Releases Scheduled for This Month |
Release > Start On > Greater or Equal > $(StartOfThisMonth()) AND Release > Start On > Less or Equal > $(EndOfThisMonth()) AND Release > Status > Not Equal to > Closed |
Administrators Release Manager |
|
Standalone Releases |
Release >Classification > Equal to > Standalone |
Release Manager |
Default Saved Searches for Service Agreements
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| All SLA Compliance Records | SLA Compliance View > Service > Is Not Empty |
Administrators Service Owner |
| SLA Target Compliance View | SLA Compliance View > Organizational Unit > Is Not Empty |
Personal use for Admin only |
| SLM Metrics Non-Breached Requests | SLM Metrics View > BreachPassed > Equal to > 0 |
Personal use for Admin only |
| SLM Metrics Total Requests | SLM Metrics View > Record Identifier > Is Not Empty |
Personal use for Admin only |
| Agreement Notification Expired for Today |
ServiceAgreement# > Status > Equal to > Published AND ServiceAgreement# > End Date > Equal to > $(CurrentDate()) |
Administrators Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
| Agreement Notification Review for Today |
ServiceAgreement# > Status > Equal to > Published AND ServiceAgreement# > ReviewNotificationDate > Equal to > $(CurrentDate()) |
Default Saved Searches for Service Requests
|
Search Name |
Search Criteria |
Published to Role |
|
All Active Service Requests with Resolution Escalation Breached |
Service Request > Status > Not Equal to > Closed AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Fulfilled AND Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes |
Administrators Service Desk Manager Service Desk Analyst |
|
All Active Service Requests |
Service Request > Status > Not Equal to > Closed AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Fulfilled |
Administrators Service Desk Manager Service Desk Analyst |
|
All Fulfilled Service Requests |
Service Request > Status > Equal to > Fulfilled |
Administrators Service Desk Manager Service Desk Analyst
|
|
All Service Requests |
Service Request > RecId > Is Not Empty |
|
|
All Service Requests with Resolution Escalation Breached |
Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes |
|
| All Unassigned Service Requests |
Service Request > Owner > Is Empty AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Closed |
Administrators Service Desk Manager |
|
My Active Breached Service Requests |
Service Request > Owner > Equal to > $(CurrentLoginId()) AND Service Request > Status > Not Equal to > Closed AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Fulfilled AND Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes |
Administrators Service Desk Manager Service Desk Analyst |
|
My Active Escalated Service Requests |
Service Request > Owner > Equal to > $(CurrentLoginId()) AND Service Request > Status > Not Equal to > Closed AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Fulfilled AND Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > L1Passed > Equal to > Yes |
Administrators Service Desk Manager Service Desk Analyst |
|
My Active Service Requests |
Service Request > Owner > Equal to > $(CurrentLoginId()) AND Service Request > Status > Not Equal to > Closed AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Fulfilled |
Administrators Service Desk Manager Service Desk Analyst |
|
My Service Requests |
Service Request > Owner > Equal to > $(CurrentLoginId()) |
Administrators Service Desk Manager Service Desk Analyst |
|
My Team's Active Service Requests |
Service Request > Team > In List > $(CurrentUserTeamNames()) AND Service Request > Status > Not Equal to > Closed AND Service Request > Status > Not Equal to > Cancelled AND Service Request > Status > Not Equal to > Fulfilled |
Administrators Service Desk Manager Service Desk Analyst |
|
My Team's Service Requests |
Service Request > Team > In List > $(CurrentUserTeamNames()) |
Administrators Service Desk Manager Service Desk Analyst |
|
My Requests I logged |
Service Request > Created By > Equal to > $(CurrentLoginId()) |
Administrators Service Desk Manager Service Desk Analyst |
Default Saved Searches for Software Inventory
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| All Greynet Software | Software Identity > Greynet > Equal to > Yes |
|
| All Primary Software | Software Identity > IsPrimary > Equal to > Yes |
|
| All Secondary Software | Software Identity > IsPrimary > Equal to > No |
|
| All Unlinked Software |
Software Product via SoftwareIdentityAssocFRS_LM_SoftwareProduct (0...N : 0...1) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
| Installed Applications | Software Identity > SoftwareType > Not In List > 15, 23 |
Administrators Configuration Manager |
| Installed Fonts | Software Identity SoftwareType Equal to Font |
Administrators Configuration Manager |
| Licensable Software |
Software Identity > IncludeInReconciliation > Equal to > Yes AND Software Product via SoftwareIdentityAssocFRS_LM_SoftwareProduct (0...N : 0...1) > Record Identifier > Is Not Empty AND Software Product via SoftwareIdentityAssocFRS_LM_SoftwareProduct (0...N : 0...1) > IsLicensable > Equal to > Yes |
Administrators Configuration Manager License Manager |
| Operating Systems | Software Identity > SoftwareType > Equal to > Operating System |
Administrators Configuration Manager |
| Software Added the Past 7 Days | Software Identity > Created DateTime > Greater or Equal > $(LastSevenDays()) |
Administrators Configuration Manager License Manager |
| Software with Unused Installations | Installed Software via FRS_CIComponentInstalledApplicationAssocSoftwareIdentity (0...1 : 0...N) > UsageFrequency > Equal to > Never |
Administrators Configuration Manager License Manager |
| Unlinked Reconcilable Software |
Software Identity > IncludeInReconciliation > Equal to > Yes AND Software Product via SoftwareIdentityAssocFRS_LM_SoftwareProduct (0...N : 0...1) > Record Identifier > Is Empty |
Administrators Configuration Manager License Manager |
Default Saved Searches for Survey Metric View
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Incident & Service Request Surveys |
Survey Metric View > BOType > Equal to > Incident AND Survey Metric View > BOType > Equal to > ServiceReq |
Administrators Change Manager Configuration Manager Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service User Service Desk Analyst Service Desk Manager Service Owner |
| Incident Surveys | Survey Metric View > BOType > Equal to > Incident |
Administrators Service Desk Manager |
| Service Request Surveys | Survey Metric View > BOType > Equal to > ServiceReq |
Administrators Service Desk Manager Service Owner |
Default Saved Searches for Survey Owner
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Survey Owner Results - Incident | Survey Owner View > Record Identifier > Is Not Empty |
Administrators |
| Survey Owner Results - ServiceReq | Survey Owner View > BOType > Equal to > ServiceReq |
Administrators |
Default Saved Searches for Survey Owner Team
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Survey Results by Owner Team - Incident |
Survey Owner Team View > Record Identifier > Is Not Empty AND Survey Owner Team View > BOType > Equal to > Incident |
Administrators |
| Survey Results by Owner Team - Service Req |
Survey Owner Team View > BOType > Equal to > ServiceReq |
Administrators |
Default Saved Searches for Survey Service
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Survey Results by Service - Incident |
Survey Service View > Record Identifier > Is Not Empty AND Survey Service View > BOType > Equal to > Incident |
Administrators |
| Survey Results by Service - Service Req |
Survey Service View > BOType > Equal to > ServiceReq |
Administrators |
Default Saved Searches for Tasks
|
Search Name |
Search Criteria |
Published to Role |
| All Open Tasks | Task > Status > Not In List > Cancelled, Completed, Rejected | Administrators Business Unit Manager Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
| My New Tasks |
Task > Owner > Equal to > $(CurrentLoginId()) AND Task > Status > Equal to > Logged |
|
|
My Open Tasks |
Task > Owner > Equal to > $(CurrentLoginId()) AND Task > Status > Not In List > Cancelled, Completed, Logged, Rejected |
|
|
My Recent Tasks |
Task > Owner > Equal to > $(CurrentLoginId()) AND Task > Created On > Greater or Equal > $(StartOfThisYear()) |
|
|
My Team's Open Tasks |
Task > OwnerTeam > In List > $(CurrentUserTeamNames()) AND Task > Status > Not In List > Cancelled, Completed, Rejected |
|
|
My Team's Unassigned Tasks |
Task > OwnerTeam > In List > $(CurrentUserTeamNames()) AND Task > Owner > Is Empty |
|
| Overdue Tasks |
Task > Status > Not In List > Cancelled, Completed, Rejected AND Escalation Watch via AssignmentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed >Equal to > Yes |
Default Saved Searches for Transaction Audit Logs
|
Search Name |
Search Criteria |
Published to Role |
| Archive | Transaction Audit Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) | Administrators |
| Archive by MaxTransactionAuditLogAge | Transaction Audit Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("MaxTransactionAuditLogAge"), CurrentDate())) |
Administrators |
| Create Events Only | Transaction Audit Log > Event Type > Equal to > Create |
Administrators Service Desk Manager |
| Delete Events Only | Transaction Audit Log > Event Type > Equal to > Delete |
Administrators Service Desk Manager |
| Update Events Only | Transaction Audit Log > Event Type > Equal to > Update |
Administrators Service Desk Manager |
| View Events Only | Transaction Audit Log > Event Type > Equal to > View |
Administrators Service Desk Manager |
Default Saved Searches Not Listed Above
|
Search Name |
Search Criteria |
Available to Role |
|---|---|---|
| Active Milestones | Milestone > Status > Not Equal to > Completed |
Change Manager |
| Audit Inventory | Agent Task > Agent Task Type > Equal to > Audit Inventory |
Administrators Configuration Manager |
| Failed Agent Tasks | Agent Task > Result > Not Equal to > OK |
Administrators Configuration Manager |
| Active Gateways |
Gateway > Status > Equal to > Active Gateway OR Gateway > Status > Equal to > Active Demote request sent to Gateway |
Administrators |
| Demoted Gateways | Gateway > Status > Equal to > Gateway has been demoted |
Administrators |
| Archive (LDAP) | LDAP Import Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) |
Administrators |
| Employees |
Employee > Status > Not Equal to > Terminated |
All |
| Published Announcements |
Announcement > Status > Equal to > Published AND Announcement > Expiration Date > Greater or Equal > $(CurrentDateTime()) AND Announcement > Effective Date > Less or Equal > $(CurrentDateTime()) |
Administrators Change Manager Configuration Manager Guests Knowledge Manager License Manager Problem Manager Release Manager Report Manager Self Service Service Desk Analyst Service Desk Manager Service Owner |
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