Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Using Search

•About Using Search

•About the Different Search Types

•Using Additional Search Features

•Using Saved Searches

•Working with the Filter Search

•Using Related Items and Object Matching

•Using Record Search

•Tips for Running a Search

•Search Examples

About Using Search

The search feature is available in most workspaces to help you easily find records. Advanced searches can include expressions to fine-tune your search criteria. You can create a saved search, keeping frequently used criteria handy, and even designate a saved search as a favorite.

The search area has three main parts:

•The All link, displays the list of Saved Search. You can choose to apply any of the Saved Search that is available for your user role. Saved Search provide allows you to create custom search and save for repeated use. See Using Saved Searches. You can also create a new saved search by clicking the create new saved search icon on the right.

•The Show Filters displays the available filter options. This option enhances the search functionality. See Working with the Filter Search.

•The Simple Text Search text box, performs a simple text based search based on the keywords entered in the search box. You can also search text based on the localized value. See About the Different Search Types.

Other search features include the following:

•Related Items: Available in the Self-Service Portal, this search automatically shows records related to the current issue. See Using Related Items and Object Matching.

•Record Search: Users can search across related business objects. See Using Record Search.

•Administrators can enable type ahead, full-text indexed, and partial word options for specific layouts. See Using Layouts.