Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Error Messages

•Self Service Role Has No Rights to Delete ServiceReqParam#

See Validating Workflows for error messages related to workflows.

See About Gateway Errors for error messages related to Discovery.

Self Service Role Has No Rights to Delete ServiceReqParam#

System Exception: Object Delete

This message occurs when a user in the Self-Service Portal has the ServiceReqParam and ServiceReqParamLink business object permissions not set to delete and attempts to delete a saved service request.

Self Service Permissions

To fix this, do the following:

1.From the Configuration Console, click Configure > Users and Permissions > Roles and Permissions to open the Roles and Permissions workspace.

2.Click SelfService.

3.Click the Object Permissions tab.

4.For the ServiceReqParam and ServiceReqParamLink business objects, check Delete (the last checkbox).

5.Click Save.